As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn't changed - we're here to stop breaches, and we've redefined modern security with the world's most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We're always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.
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About the Role:
The HR Operations Analyst is responsible for driving operational excellence through process optimization, system enhancement, and service delivery within our HR Shared Services organization. Our ideal candidate thrives in a dynamic and fast-paced environment and is experienced in implementing technical and procedural enhancements in support of an overall positive client experience. We are looking for candidates with strong analytical capabilities and Workday and ServiceNow expertise, as well as a mindset that promotes simplification, scalability, accuracy, and increased productivity for everyday users. This individual will also assist in providing light program oversight of our CJIS program.
We welcome candidates with a broad HR background who have previous experience with executing and supporting HR processes and programs. The successful candidate must be willing to work in a global environment across multiple time zones.
What You'll Do:
- Serves as the liaison between HR Services and HR COEs as a business analyst in the review, assess downstream impacts, planned execution, and maintenance of programs requiring HR Services support Ensures HR Services readiness for COE program delivery by creating employee tier 0/self-serve resources and developing and delivering comprehensive training materials relative to the program
- Maintains HR employee facing ServiceNow knowledge article content by systematically reviewing current articles and making updates as appropriate while re-educating the HR Services team as needed
- Assists with analyzing reporting dashboards and metrics of employee inquiries and trending topics to identify gaps and recommend solutions
- Partners with HR Services to analyze current processes to identify automation opportunities and solutions, coordinate with relevant teams and stakeholders for implementation
- Partners with HR Information Technology (HRIT) team as a project manager and participant in the ongoing requirements gathering, design, build, test, and deployment of new functionality
- Utilizes analytical skills for translating and analyzing business needs into requirements, providing support to drive projects and deliver effective results
- Partners with HR Services and Operations Management to develop and implement practical solutions for scale that will ensure optimal utilization of Workday, ServiceNow, and other available HR Technology tools
- Maintains functional and industry trend knowledge by participating in Workday Community and other forums, including on-line discussions, brainstorms, voting, training, webinars, etc.
- Perform audit protocols, including, but not limited to conducting data quality, accuracy, and access, properly identifying non-compliance issues in relative audit report(s) of employee CJIS data
- Administer the CJIS Clearance Bonus program, identifying eligible participants and initiates request for payment
- Partner with HR Data and Analytics to enhance and maintain CJIS Dashboard to accurately reflect number of users, spend, and resource planning
- Conducts quarterly CJIS program health assessment review (i.e. feedback from employees, and managers)
- Bachelor's degree in Human Resources, Business Administration, or related field
- 3+ years experience in HR Shared Services
- 2+ years Workday experience
- General knowledge of Workday HR functional areas and workflows
- Experience with ServiceNow platform preferred
- Strong analytical and problem-solving capabilities
- Excellent documentation skills, including ability to create clear, user-friendly knowledge articles
- Proven ability to structure technical content and maintain knowledge bases
- Experience working with HR systems and workflows
- Outstanding organizational and time management abilities
- Excellent written and verbal communication
- Demonstrated cross-functional partnership experience
- Strong attention to detail and accuracy
- Ability to prioritize and meet deadlines
This role will require the candidate to periodically undergo and pass additional background and fingerprint check(s) consistent with government customer requirements.
Benefits of Working at CrowdStrike:
- Remote-friendly and flexible work culture
- Market leader in compensation and equity awards
- Comprehensive physical and mental wellness programs
- Competitive vacation and holidays for recharge
- Paid parental and adoption leaves
- Professional development opportunities for all employees regardless of level or role
- Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
- Vibrant office culture with world class amenities
- Great Place to Work Certified™ across the globe
CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.
If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at recruiting@crowdstrike.com for further assistance.
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