#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We're looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters - one team, one fight.
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About the Role:
CrowdStrike's Readiness Services team helps position CrowdStrike Services as an essential partner and thought leader for new and existing customers. We are seeking a Consultant to help deliver our Response Readiness Exercises. These exercises introduce our customers to CrowdStrike's industry-leading incident response offerings and highlight best practices that will help customers work efficiently with CrowdStrike during incident response.
A Consultant on our Readiness Services team will engage with a wide range of new and existing customers through these exercises, from small and medium enterprises to Fortune 50 customers. Our consultants focus on building relationships with customers to establish credibility, provide certainty, and identify areas for ongoing risk reduction.
Am I a Readiness Services Consultant candidate?
- Do you have experience in cybersecurity, particularly involving Incident Response?
- Do you have a desire to help clients prepare for an IR with CrowdStrike?
- Do you enjoy building strategic relationships with customers? Do you enjoy identifying areas where customers can grow and mature?
- Do you have experience communicating clearly about technical concepts with customers?
- Are you a true hybrid professional with customer acumen and a proven technical foundation?
- Are you excited about building relationships with new customers and helping to introduce them to a range of CrowdStrike offerings?
- Are you excited about being part of a flexible team and helping to improve our offerings and business processes over time?
- Are you motivated by the goal of seeing customer partners improve their incident response capabilities over time?
- Are you eager to continuously learn and improve your skills based on findings and feedback from members of our industry-leading incident response team?
- Deliver Response Readiness Exercises to new and existing CrowdStrike IR retainer customers
- Cultivate relationships with CrowdStrike's retainer customers and provide key insights about the customer to CrowdStrike's incident response team
- Develop in-depth understanding of the customer strategies and initiatives and serve as a key advocate for CrowdStrike services to enhance customer success
- Support CrowdStrike account managers in identifying high-value offerings that can help customers close gaps in their incident response capabilities
- Support customized offerings for certain CrowdStrike retainer customers, in coordination with various CrowdStrike Services delivery teams.
- Cement yourself as a trusted/strategic advisor with customers and drive continued value of our services and products
- Advocate customer needs/issues cross-functionally within CrowdStrike and program-manage customer concerns
- Maintain current functional and technical knowledge of the CrowdStrike Services and products
- Share information about industry trends, best practices, and other thought leadership with customers
- Continuously expand your skill sets within CrowdStrike Services to be able to provide support to CrowdStrike's incident response team, account managers, sales teams, and specific practice areas when needed
Successful candidates will have experience in one or more of the following areas:
- 2-3 years experience providing cybersecurity and/or incident response consulting services
- Experience briefing senior organizational leaders, including top security program leaders and C-Suite members
- Experience with building and growing strategic relationships with mid-level security managers and executives
- Experience in customer-facing project management with a keen eye toward customer service
- Experience implementing information security programs within domains such as endpoint security, cloud security, network security, threat intelligence, or security operations centers
- Demonstrated ability to excel in a fast-paced professional services environment and can balance competing priorities while still maintaining focus on details
- Proven track record in technical and creative problem solving coupled with the analytical expertise to provide quick resolution to problems
- Excellent client management skills
- Exceptional oral and written communication skills
- Strong business acumen
- Ability to foster a positive work environment and attitude
- Ability to travel up to 25% of the time
#LI-Remote
This role may require the candidate to periodically undergo and pass alcohol and/or drug test(s) during the course of employment.
Benefits of Working at CrowdStrike:
- Remote-first culture
- Market leader in compensation and equity awards
- Competitive vacation and flexible working arrangements
- Comprehensive and inclusive health benefits
- Physical and mental wellness programs
- Paid parental leave, including adoption
- A variety of professional development and mentorship opportunities
- Offices with stocked kitchens when you need to fuel innovation and collaboration
CrowdStrike is committed to maintaining an environment of Equal Opportunity and Affirmative Action. If you need reasonable accommodation to access the information provided on this website, please contact Recruiting@crowdstrike.com , for further assistance.