Regional Director, Service Readiness

Job Description - Regional Director, Service Readiness

What you would do

The role of the Regional Director, SR is the oversight of multiple global Service Readiness implementation, whilst acting as a direct manager for the Global Program Managers assigned to the Region.

The Regional Director ensures that all Service Readiness (SR) programmes deliver the right quality of deliverables into the Operations business such that Alight its clients expectations from go live and provide a platform for a long and mutually beneficial relationship.

The Regional Director is responsible and accountable for the financial forecast and delivery of the assigned programmes and the overall client relationship as part of the day to day governance structure as it pertains to the implementation, working hand in hand with the appointed delivery leadership team in the respective region.

• To ensure that compliance to Alights standards is adhered to across the projects being delivered and take actions as required to ensure compliance is enforced
• Take decisions as needed and ensure that issues are escalated through the appropriate channels for support in resolution and to raise senior management awareness
• To share best practice and key learnings to support continuous improvement and foster a learning culture and environment
• To deliver project reporting and maintain systems of information in accordance with Alights
• standards
• Build relationships at both a transactional and strategic level to support the achievement of key outcomes and joint goals
• Identify and solution business growth opportunities
• Develop innovative approaches and solutions as part of a continuous improvement cycle to increase the efficiency of project delivery
• To ensure that commercial protection exists during contract negotiation and as part of ongoing change management.

• Drive Best Practice Initiatives within the team and stay informed on new Products
• Grow strong relationships across the organisation ensuring smooth delivery of implementations
• Contribute to the development of, and implement, a communications plan that targets the development of a strong SR community - and proactively seek feedback to identify opportunities to improve
• Participate in regional management meetings.
• Participate in implementation meetings (client-facing and internal) as appropriate to ensure operations activities are completed
• Track and report progress (dashboards) to key stakeholders
• Forecast future resource requirements based upon sales pipeline
• Drive 'Lessons Learned' from each transition to ensure continuous improvement to standard methodology and toolset
• Makes programme decisions and recommendations to management about schedules, prioritizaon, and resource allocation with input from others as needed
• Communicates and reports status to executives and all other stakeholders e.g., Status Reports, Executive Briefings
• Employs and promotes best practice methodologies working within a framework that includes process definition, templates, tools and NGA's standards
• Ensuring C-sat and Ops SAT meets the agreed target by supporting the Programme Managers, to drive improved customer satisfaction at both a project and exec level
• Monitors the project deliverables are within NGA's standard delivery model and deviations are identified and reported and resolved effectively
• Develop the team to achieve outcomes acting as a coach and a mentor to develop individuals.
• Takes responsibility for financial forecast and delivery
• Ensure resources are assigned to projects to minimise bench allocation

• Location: EU
• Travel: 25% - 50%
• Language skills: English (mandatory), Spanish, French or German preferred