Sales Support, Clinical Specialist - Ultrasound (Remote-Based GTA)

Job Title
Sales Support, Clinical Specialist - Ultrasound (Remote-Based GTA)

Job Description

As the Clinical Specialist for Ultrasound you will combine your interpersonal, clinical, and sales skills with our robust learning and development programs and commitment to on-the-job training, to help build our company's position in the market. This position covers product education and pre-sales support for Ultrasound products.

Your role:

• Utilizing exceptional organization and customer service skills to provide pre-sales support and deliver post-sales application training, serving as the primary liaison for customers and internal stakeholders during multiple phases of the sales and implementation processes.
• Scheduling and delivering onsite applications trainings, go-lives, and ongoing support to end user clinicians on the effective and efficient use of Philips products, according to guidelines, proactive training plans, and/or workflow analysis. Assisting sales account teams with customer presentations, demonstrations, trials, site visits, trade show support, and education events, specifically focused on clinical and technical components. Confirming the product and/or solution is ready for use; performing clinical configurations and set-up, as required.
• Fostering excellent customer experiences and strong business relationships to understand needs and business drivers to develop training solutions for pre-sales, installation, and post-installation support.
• Facilitating the resolution of customer issues by leveraging a One Philips approach with the sales and services teams, following escalation and feedback processes. Collaborating on: business priorities, new product introductions, business unit related projects, clinical/technical input for request for proposal, and configuration of quotations and orders.

• The ideal candidate will be located in the GTA. The job operates in the hospital/medical environment and remotely from a home office location. Approximately 80% travel across the province of Ontario and other parts of the country is required. Overnight travel, often by plane and/or train is required with occasional weekend travel for trade shows or conferences.

• You've acquired 3+ years of experience as a General Imaging Sonographer.
• Your skills include experience in adult and/or pediatric ultrasound.
• Knowledge of Philips ultrasound equipment and applications preferred.
• You have fluent language capabilities in English and French, written and verbal communication skills.
• You have completed a program in diagnostic medical sonography from an accredited institution.
• Must be able to provide verification for certification and registration in good standing as a General Imaging Sonographer in a Canadian province from Sonography Canada
• You're passionate about technology and education related to patient care.
• Prior clinical training and education delivery experience is highly preferred.
• May be required to adhere to certification/credentialing required by the customer in connection with admission into its facilities to perform job duties. Customer requirements may include, but are not limited to, drug testing and immunizations as dictated by the customer or facility policy.

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