SOW Desk Analyst

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.

Why join Coupa?

• Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
• Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
• Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.

Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa.

The Impact of a SOW Desk Analyst at Coupa:

SOW (Statement of Work) Desk Analyst at Coupa, a business spend management platform, would focus on supporting the Customer Solution Partner team with contractual matters related to Professional Services Statements of Work. This role would involve reviewing, triaging, approval guidance and resolving issues related to SOW documents, as well as collaborating with internal stakeholders to develop and implement best practices.

What You'll Do:

• SOW Review & Negotiation: Review SOWs for compliance, accuracy, and approvals; negotiate complex SOWs with internal and external stakeholders.
• Legal & Contractual Support: Support Deal Desk and other teams with legal or contractual escalations related to SOWs.
• Escalation & Triage: Monitor and triage Service Desk tickets and escalation channels related to subcontractor SOWs.
• Issue Resolution: Investigate and resolve Coupa-related issues post-triage.
• Document Management: Coordinate signatures and maintain contractual documents, including templates and agreements.
• Collaboration & Reporting: Develop playbooks, train stakeholders on SOW processes, and support data analysis and reporting needs.

• Strong understanding of professional services contracts and obligations
• Excellent communication and interpersonal skills
• Able to work independently and collaboratively in a team environment
• Proficient in Microsoft Office, Salesforce, NetSuite Projects Pro, and CLM tools
• Bachelor's degree or equivalent experience required
• Role supports Coupa's SOW processes; must be available 11:00-8:00 GMT, with potential quarter-end overtime