Cornerstone OnDemand is seeking an English-speaking Product Support Specialist to provide application support for assigned Cornerstone products. The mission is to contribute to the business success of our customers by delivering a world-class support service, providing timely communications and effective issue resolution.
Working hours: 8 hours, flexible between 7 am and 9 pm, based on business needs.
In this role you will...
- Assist Customers with their technical and operational queries & problems related to Cornerstone Products via email, ticketing system and phone
- Ensure that all incidents owned are followed through to resolution, whilst keeping the customer fully informed of progress
- Ensure that all incidents are accurately and responded to / resolved within operational Service Level Agreements
- Resolve Customers' issues where possible otherwise provide the relevant information & analysis for further Support levels
- Participate in testing of new functionalities and other activities leading to better customer experience in collaboration with teams internally
- Collaborate with other technical teams on case resolution
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You've got what it takes if you have...
- Fluency in written and spoken English
- Experience in Customer Support
- Excellent written and verbal communication skills as well as active listening skills
- Flexibility, ability to change priorities quickly and capacity to handle multiple tasks
- Analytical and technical skills
- Effective time management skills
Nice to have:
- Knowledge of SQL, SSO, Networking or API's
- Experience in technical support