Skip to main contentA logo with &quat;the muse&quat; in dark blue text.
Cornerstone OnDemand

Product Support Specialist with French

Krakow, Poland / Remote

Cornerstone OnDemand is seeking French & English-speaking Product Support Specialist to provide application support for assigned Cornerstone products. The mission is to contribute to the business success of our customers by delivering a world-class support service, providing timely communications and effective issue resolution.

Working hours: 8 hours, flexible between 7 am and 9 pm, based on business needs.

In this role you will...

  • Assist Customers with their technical and operational queries & problems related to Cornerstone Products via email, ticketing system and phone
  • Ensure that all incidents owned are followed through to resolution, whilst keeping the customer fully informed of progress
  • Ensure that all incidents are accurately and responded to / resolved within operational Service Level Agreements
  • Resolve Customers' issues where possible otherwise provide the relevant information & analysis for further Support levels
  • Participate in testing of new functionalities and other activities leading to better customer experience in collaboration with teams internally
  • Collaborate with other technical teams on case resolution

Want more jobs like this?

Get Data and Analytics jobs delivered to your inbox every week.

Select a location
By signing up, you agree to our Terms of Service & Privacy Policy.

You've got what it takes if you have...

  • Fluency in written and spoken English and French
  • Experience in Customer Support
  • Excellent written and verbal communication skills as well as active listening skills
  • Flexibility, ability to change priorities quickly and capacity to handle multiple tasks
  • Analytical and technical skills
  • Effective time management skills

Nice to have:

  • Knowledge of SQL, SSO, Networking or API's
  • Experience in technical support

Client-provided location(s): Kraków, Poland
Job ID: CornerstoneOnDemand-req9302
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Health Reimbursement Account
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • HSA
    • HSA With Employer Contribution
    • Pet Insurance
    • Mental Health Benefits
  • Parental Benefits

    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
    • Fertility Benefits
    • Family Support Resources
    • Adoption Leave
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Casual Dress
    • Snacks
    • Company Outings
    • On-Site Cafeteria
    • Holiday Events
  • Vacation and Time Off

    • Paid Vacation
    • Unlimited Paid Time Off
    • Paid Holidays
    • Personal/Sick Days
    • Leave of Absence
    • Summer Fridays
  • Financial and Retirement

    • 401(K) With Company Matching
    • Stock Purchase Program
    • Performance Bonus
    • Relocation Assistance
    • Financial Counseling
    • Profit Sharing
  • Professional Development

    • Tuition Reimbursement
    • Promote From Within
    • Work Visa Sponsorship
    • Leadership Training Program