Product Support Specialist
1 month ago• Krakow, Poland
This job is no longer available.
The Product Support Specialist is a valued member of a collaborative team delivering world-class support for Cornerstone's global customers. You are motivated to solve problems, communicate clearly, and deliver outstanding customer experiences. This role provides support via phone and Salesforce, balancing empathy, responsiveness, and technical problem-solving.
In this role you will...
- Develop a deep knowledge of Cornerstone's solutions.
- Provide telephone and written support to customers, resolving technical and functional problems of varied complexity.
- Handle all types of customer and business situations: assessing severity, impact, and escalate to management when appropriate.
- Ensure high customer satisfaction through prompt handling of tickets, communication with customers and adherence to SLA's.
- Understand and follow process and guidelines for case handling.
- Use your growing experience and knowledge to contribute to the knowledgebase.
- Resolve customer issues through either phone or web-based support cases.
You've got what it takes if you have...
- High commitment and a background in a problem solving, customer support environment.
- Highly organized with experience of processes, SLA's and tools in Customer Support.
- Strong written and verbal communication skills with an ability to speak confidently and articulately with customers.
- Ability to listen effectively and show patience while working with customers.
- Ability to multitask effectively and work well under pressure.
- Ability to influence in order to build productive relationships across teams.
- Experience troubleshooting web applications.
- Basic knowledge of network diagnostics such as fiddler traces and browser developer tools.
- About 1 year of prior experience in Customer Support working with HRIS, CRM or other Cloud Solution Suites.
Extra dose of awesomeness if you have...
- Bachelor's degree in Computer Science or related experience and/or training.
- Experience in technical support.
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Client-provided location(s): Krakow, Poland
Job ID: CornerstoneOnDemand-req10434
Employment Type: OTHER
Posted: 2025-06-12T12:09:52
Perks and Benefits
Health and Wellness
- Health Insurance
- Health Reimbursement Account
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- FSA
- HSA
- HSA With Employer Contribution
- Pet Insurance
- Mental Health Benefits
Parental Benefits
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- Fertility Benefits
- Family Support Resources
- Adoption Leave
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
Office Life and Perks
- Casual Dress
- Snacks
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Unlimited Paid Time Off
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
- Summer Fridays
Financial and Retirement
- 401(K) With Company Matching
- Stock Purchase Program
- Performance Bonus
- Relocation Assistance
- Financial Counseling
- Profit Sharing
Professional Development
- Tuition Reimbursement
- Promote From Within
- Work Visa Sponsorship
- Leadership Training Program
- Internship Program
- Shadowing Opportunities
- Access to Online Courses
Diversity and Inclusion
- Employee Resource Groups (ERG)
- Unconscious Bias Training
- Diversity, Equity, and Inclusion Program