Principal Integration Consultant

In this role you...

• Assess customer requirements, propose technical solutions and guidance in collaboration with Sales, Account Management and Services teams.
• Lead and conduct, or provide oversight, of the execution of the technical projects in collaboration with the different teams involved, ensuring a high standard of execution of the technical related projects and provide subject matter expert support.
• Manage and own a mix of different projects and programmes, at the same time and execute based on priorities. As a principal, lead and deliver complex, multi-phased integration programs within complex customer environments, at times managing / leading programmer of cross-team work.
• Advise on the most logical and strategic approaches to ensure successful delivery.
• Create thorough & detailed requirements documents and technical specifications for integration solutions, to provide to the customer (for approval) and engineering (for the development).
• Understand your customers technical architecture and become an expert in their existing integrations to make meaningful recommendations and help solve technical challenges.
• Participate in meetings with customer leadership, reviewing integration statuses and driving thought leadership.
• Provide integration subject matter expertise to the customer for specific questions or overall guidance and consulting.
• Serve as the Support teams point of contact for integration issues to speed the resolution time.
• Own/oversee all escalations for your customers.
• Act as a bridge to Product Management for technical enhancement request discussions & prioritization.
• Work in a very international environment and closely with at times offshore engineering teams, providing requirements in the development of integration solutions.
• Manage and expand relationships "high and wide" in customer organizations to expand the relationship footprint.
• Collaborate with other functions to ensure excellent delivery of service, quality deliverables and the highest level of customer satisfaction possible.
• Participate in Partner oversight on specific projects to ensure alignment to best practices, as well as guide partners to ensure the best interest of the customer is being considered.
• Maintain product and technical certifications.
• Write detailed knowledge management articles to support new functionality and capability.
• Work with the management team to identify and deliver coaching and mentoring across the team, or across the partner network.
• Become a trusted advisor - seek to develop internal teams and other areas of the business through sharing of knowledge.

• 10+ years technical consulting / project management experience working with enterprise customers in the HCM space.
• 4+ years working in a senior consulting capacity with Cornerstone integrations and data migrations as a consultant or project lead.
• Strong technical background, with experience identifying solutions that integrate Enterprise applications, SaaS or other complex services.
• Proven experience defining, designing, delivering and configuring software interfaces between multiple systems (EDI)
• Proven experience in Business User Data (T&A / HCM / LMS). Ability to critically evaluate and analyse Data
• Experience in delivering strategic guidance in line with product release map, and driving customer system improvements.
• Experience in successfully managing customer escalations, and working collaboratively, supporting Partner (Supplier) Integrations with Cornerstone. Maturity of thinking when engaged in highly political or stressful situations.
• Experience in managing/leading programmes of cross-team work.
• Experience in process design, research and competitive analysis, package implementation, knowledge of multiple technologies and interactive design.
• Exceptionally strong leadership, interpersonal and communication skills to effectively manage customer project stakeholders and multidisciplinary teams.
• Expertise in one or more industries, organisational structures, business process design techniques and development methodologies.
• Key skills and experiences would include, but not limited to, working with API/webservices, XML, SQL Server, data migrations and integrations.
• Thorough understanding of the project life cycle process to effectively manage through the complexities of the business solution.
• Must be comfortable working in a fast paced and highly agile environment, working with multiple customers on multiple projects concurrently.
• Empathy - being able to understand the customer through active listening and effective questioning.
• Able to coach and mentor others in terms of both technical and non-technical skills;
  Can identify gaps in business operations, tools, and processes and help formulate solutions.
• Macro/micro thinking - able to take a step back and understand the full picture, and where prioritized action is needed