TELEPHONE OPERATOR

About us

At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to its employees by providing competitive rates and compensation, a comprehensive employee benefits programs, attractive working conditions, and the chance to build and explore a career opportunity by offering professional development.

Discover why Cooper University Health Care is the employer of choice in South Jersey.

Short Description

 Serve as the single point of contact to internal and external customers to ensure easy and seamless access to physicians, employees, patients, programs and services.

Handle Requests through various channels while utilizing numerous databases simultaneously.
Relay incoming, outgoing, and interoffice calls to or from internal and external customers in a 24/7 environment.

Manage multiple incoming phone lines; greet callers, answer routine questions, forward calls and take messages.

Work the hospital’s system pager and announce alerts using overhead system.

Document, relay and route messages.

Experience Required

2 years experience in a related role as a call center operator, and/or answering service experience in a hospital, large physician office, or related customer service field preferred

Familiarity or experience handling Hospital Codes preferred. 

Experience using an automated telephone console system preferred

Education Requirements

HS diploma or equivalent

Special Requirements

Excellent verbal communication and interpersonal skills required.   

Must possess a strong social orientation, ability to multi-task and handle high-stress environment.  

Must be detail-oriented. 
Knowledge of medical terminology preferred.
Computer skills required and proficiency in Microsoft Office preferred