Guest Relations Specialist

Location:
Medical Center - Fort Worth

Department:
Family Engagement

Shift:
First Shift (United States of America)

Standard Weekly Hours:
12

Summary:

The Guest Relations Specialist is responsible for providing a welcoming presence and excellent service to patients, families, visitors, and staff through the information we impart, and the personal attention we give each guest. As a Family Support Services staff member, the Guest Relations Specialist will demonstrate a commitment to Cook Children's Health Care System Operating Values, as follows, integrating them into each job function. Live quality while improving efficiency. Challenge the status quo by allowing innovation to be integrated into daily work. Think creatively, plan analytically and then act decisively. Communicate in an open, respectful, timely and effective manner. Encourage personal fulfillment, optimism and joy in the workplace.

• High School Diploma or GED required; college degree preferred
• Minimum 3 years' experience professional work experience required; health care setting preferred
• Computer proficiency required
• Collaborative work ethic, independent problem-solving skills, attention to detail, positive and professional demeanor with high integrity and ethics are all qualities necessary to be successful in this position
• Available to meet the needs of the department by working additional shifts, including evenings, holidays, and weekend shifts
• Ability to read, write, and speak Spanish preferred