Product Performance Manager

Product Performance Manager 

The Consumers Credit Union team is looking to hire a passionate Product Performance Manager. As a Product Performance Manager, you will be responsible for driving growth and development of assigned products and being proactive in finding enhancement and efficiencies in these products. The goal of this role is to work across the organization to gain insight and feedback to help drive future enhancements and roadmaps of current products or recommend the need for new platforms. You will also work closely with members and member facing teams to understand the needs and feedback of our membership of these products to push enhancements.

As an employee of Consumers Credit Union, you are genuine and passionate. You are purposeful and like to be the solution, but more importantly, you are a servant leader.

What you will be doing: 

• Develops, monitors, and optimizes products throughout their lifecycle using key metrics and profitability, providing recommendations to grow or reduce usage, and analyzing financial performance to adjust sales, usage, or pricing.

• Creates and executes long-term product vision and strategy.
• Conducts market and member research, including journey maps to drive product innovation and growth and create plans to address feedback
• Analyzes the competitive landscape and tests new products routinely from a member perspective.
• Initiate projects as necessary, working collaboratively with project management. Develops specific production requirements for a minimally viable product and oversees design and development.
• Works collaboratively with key stakeholders to create and implement go-to-market plans.
• Create member stories and journey maps. Identify areas of opportunity, creating plans to address.
• Serve as a subject matter expert for the product(s).
• Drives product utilization in the most efficient, member-focused channels.
• Work collaboratively with operations and IT to determine the best way to implement functionality.
• Assist in the oversight in quality control and testing processes.
• Assist in driving and implementing AI across various products and services.
• Solicit and incorporate stakeholder feedback. Communicate effectively throughout the organization on product performance and future developments.
• Monitor and optimize product performance using key metrics and profitability if applicable.
• Works extensively with vendors, building relationships, accountability and ensuring the Consumers culture shines through with interactions
• Performs other duties as assigned.

What you will bring to the table: 

• Bachelor’s degree (B.A.) or equivalent.
• 5 or more years of related experience.
• Strong leadership and decision-making capabilities.
• Demonstrate strong written and oral communication skills.
• Ability to collaborate effectively.
• Strong analytical and problem-solving skills.
• Ability to build strong relationships internally and externally. High emotional intelligence.
• Demonstrated positive attitude, and exhibit Consumers core values.
• Demonstrated ability to effectively manage a wide range of vendor relationships.
• Ability to work independently and with a group.

Consumers offers outstanding health, dental, and vision plans and an excellent health insurance plan, which features low copays at the doctor and a low deductible for major medical. A 401(k) plan that provides a 100 percent match up to your first 10 percent of contribution following 60 days of employment. Plus generous paid time off, in-house training, wellness programs, life coaches, tuition reimbursement, and more. And don’t forget, loan discounts.

We are committed to Equal Employment Opportunity.
We are a proud Veteran & Military Friendly Employer.