Job Description
Position Summary
The Senior Manager of Hospitality is responsible for creating and managing world-class visitor programming that surprises, delights, and educates guests while maximizing onsite conversions. This role involves overseeing the development and execution of special winery programs and events, as well as future culinary or wine-related projects. The Senior Manager will champion a positive organizational culture by promoting the core values of Constellation Brands, fostering open communication, and encouraging team engagement to enhance morale and productivity.
Key responsibilities include developing community outreach plans and fostering relationships with top-tier hospitality professionals in Willamette Valley to drive winery traffic. The role also involves managing the selling and marketing of paid events, reviewing monthly business reports, and processing monthly billing. The Senior Manager will develop the trade hospitality budget and ensure adherence to budgets across departments, aligning the trade hospitality team to be best in class alongside affiliated brand, sales, and PR teams.
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The position requires managing protocols and procedures for winery service, events, and trade, including staffing logistics. The Senior Manager will motivate and coach a large team to deliver wine club sign-ups, revenue, and operating profit to plan. Additionally, the role involves managing departmental/property reporting functions, including staff scheduling and payroll, and aligning with brand marketing initiatives to collaborate on annual programmed events.
The Senior Manager will assure that hospitality environments are clean, safe, and maintain the highest level of appearance.
Responsibilities
- Create world-class visitor programing that surprise, delight and educate while and implementing practices that maximize onsite conversions
- Manage the development and execution of special winery programs/events as well as all other future culinary or wine-related projects
- Drive a Positive Organizational Culture: Champion an inclusive and collaborative work environment by promoting the core values of Constellation Brands, fostering open communication, and encouraging team engagement to enhance morale and productivity.
- Develop community outreach plan and foster relationships with other top-tier hospitality professions in Willamette Valley to drive winery traffic
- Manage the selling and marketing of paid events
- Review monthly reports related to the business and annual budget and process monthly billing
- Develop the trade Hospitality budget and ensure adherence to budgets across departments.
- Align trade hospitality team to be best in class alongside affiliated brand, sales, and PR teams
- Manage protocol and procedures for winery service, events, and trade including staffing (temporary and regular) logistics
- Manage, motivate, and coach a large team to deliver wine club sign-ups, revenue, and operating profit to plan.
- Manage departmental/property reporting function(s) including but not limited to staff scheduling and accurate and timely payroll
- Align with and support Brand Marketing initiatives and collaborate on annual programmed events such as new product release events and other annual consumer/trade experiences
- Assure the Hospitality environments are clean, safe, and always maintains the highest level of appearance
Minimum Qualifications
- Must have excellent attention to detail and follow-through
- Knowledge of and passion for wine and the culinary arts as well as providing world-class guest experiences
- Proven experience building and managing department budgets, forecasts, and delivering financial reporting
- Must be organized and possess strong project management skills
- Knowledge of wine and food service standards of customer service
- Intermediate to advanced PC skills including Microsoft Outlook, Word, Excel, and Power Point. Experience with Reserve software and Adobe publisher preferred
Education/Experience
- At least 6 years' experience in a luxury hospitality operation with management expertise
- WSET II or Introductory Certification from the Court of Master Sommelier preferred
- Bachelor's Degree, preferably around food service management or hospitality.
- Knowledge and experience of elevated level wine and food service standards and an understanding of luxury décor and presentation
Preferred Qualifications
- TIPS certified
- Food Service Manager certified
Physical Requirements/Work Environment
- Must be 21 years of age and possess a valid California driver's license.
- Ability to walk and/or stand for extended periods of time
- Ability to lift up to 50lbs
- Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions
- Must be available to work a flexible schedule including nights, weekends, and holidays.
- Some travel will be required
Location
Salem, Oregon
Additional Locations
Job Type
Full time
Job Area
Hospitality & Retail
The salary range for this role is:
$86,600.00 - $132,700.00
This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. Our compensation is based on cost of labor. For remote locations or positions open to multiple locations, the pay range may reflect several US geographic markets, including the lowest geographic market minimum to the highest geographic market maximum. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but not limited to, the prevailing minimum wage for the location, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. At Constellation Brands, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate. We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
Equal Opportunity
Constellation Brands is committed to a continuing program of equal employment opportunity. All persons have equal employment opportunities with Constellation Brands, regardless of their sex, race, color, age, religion, creed, sexual orientation, national origin or citizenship, ancestry, physical or mental disability, medical condition (cancer or genetic characteristics), marital status, gender (including gender identity or gender expression), familial status, military or veteran status, genetic information, pregnancy, childbirth, breastfeeding, or related conditions (or any other group or category within the framework of the applicable discrimination laws and regulations).