JOB DESCRIPTION
Location: Melbourne, Yarra Falls (Hybrid)
Duration: 12 Month Contract
This is a hybrid position based in Yarra Falls office. We're committed to your flexibility and wellbeing, and our hybrid strategy currently requires three days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our flexible work culture at computershare.com/flex.
We give you a world of potential
Global Core Operations (GCO) provides service delivery to clients and their account holders worldwide for functions that support all of Computershare's global lines of business.
Service delivery functions include client event management, customer support, recordkeeping, asset custody, dealing and transaction processing. Services will be delivered across our global footprint and supported by underlying technology that enables optimization of execution.
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A role you will love
The role of a Team Lead is to achieve excellent standards of customer service and satisfaction through effective personal customer relations skills. Lead, coach and motivate a team of Quality Assurance Coaches to deliver departmental KPI's, targets and objectives.
Your key accountabilities:
- Lead and motivate a team
- Provide clear and concise direction, support and guidance to the team through effective coaching and strong leadership
- Support the team with their career aspirations, working with them on their personal development plans
- Conduct development reviews and recommend training and development plans
- Deliver all departmental KPI's, achieving set targets and objectives within the inbound, all ancillary areas, outsource and overflow services.
What will you bring to the role?
Extreme leadership is key for the success of this role. Being able to lead by example and thrive in leading a strong and successful team/department.
Some other key experience you'll have:
- Excellent attention to detail.
- A high level of initiative, tackling problems in a methodical and logical manner.
- A passion for providing quality and efficiency.
- Proven contact centre experience or line management experience
- Experience with direct reports
Rewards designed for you
Flexible work to help you find the best balance between work and lifestyle.
Health and wellbeing rewards that can be tailored to support you and your family.
Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.
Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.
And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.
ABOUT US
A company to be proud of
We're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.
A diverse and inclusive place to work
At Computershare we value diversity and welcome applications from everyone, believing that an equal and inclusive culture is key to excellent results. One of the greatest advantages for our organisation is the talent and diversity of our people and we strive to ensure all our employees have an equal opportunity to contribute their ideas, bring their personality to their work and showcase their skills. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.
Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law.
ABOUT THE TEAM
Since 1978, we've been trusted by companies around the globe to manage their shareholder registry, corporate actions and shareholder meetings and we're now the number one transfer agency in the world. As client needs evolved, so has our portfolio of services; extending our Issuer Services into equity and entity governance services to companies both public and private worldwide. Careers in Issuer Services could mean anything from assisting shareholders with their portfolios, enabling access to global markets or helping clients deliver on their equity and entity compliance requirements everywhere they operate.