Site Support Lead

JOB DESCRIPTION

Location: Munich, Germany (Onsite)

In this office-based position you'll experience a supportive approach to your wellbeing and continuous learning opportunities in our friendly and inclusive workplace. Find out more at computershare.com/flex.

We give you a world of potential

We have an incredible opportunity for a Site Support Lead, to join the team. Within this role, you will be able to make a real difference in the work you do and what you provide to others in the business.

We've listed below, other reasons why Computershare is a great company to work for.

• Our leadership team are invested in developing and training our employees, so you will have the opportunity to carry on learning and progressing.
• You will be working within a supportive department, where the teams are focused on being the best.
• We're a global organisation; you'll be exposed to the wider business and opportunities to work in a global capacity.

Keep on reading to find out a bit more about what you'll be doing, and the type of person that we're looking for.

A role you will love

As a Site Support Lead, you will be responsible for overseeing the daily operations of a support team. You will coordinate and prioritise support tasks, acting as escalation point for business stakeholders, and providing guidance and mentorship to team members. You will also be collaborating with other IT departments to implement and maintain IT systems, ensuring that all site operations run smoothly and securely. You will have strong leadership skills, technical expertise, and a commitment to delivering high-quality support services.

Key responsibilities include:

• Leadership and Team management
• Operational Oversight
• Stakeholder management
• Collaborate closely with the Service Desk management team
• Global coordination and project management
• Compliance, Security and asset management
• Handle changing and conflicting business priorities and demonstrate the ability to influence the team to work in an agile manner ensuring high levels of service quality

You will on occasion will need to be available to travel to other office locations.

What will you bring to the role

We are looking for someone who is passionate about good customer service, and service excellence. You will have excellent attention to detail and evaluative judgement based on your previous skills and experience. As a Site Support Lead, you will be able to lead by example, demonstrating strong work ethics, integrity, and a commitment to high-quality service delivery.

Key skills required:

• Deep understanding of end-user devices (Windows, Mac, mobile), video conferencing systems, and office desk equipment.
• Strong knowledge of on-site IT infrastructure, including network cabling, Wi-Fi systems, local network switches, printers, and servers.
• Familiarity with ITIL frameworks and incident management processes.
• Experience with IT asset management and lifecycle management practices.
• Experience managing field support metrics and performance within a fast-paced, dynamic environment
• Strong vendor management and negotiation skills.