Plans Specialist - Payments

JOB DESCRIPTION

Plans Specialist - Asset Services

Location: Bristol (Hybrid)

This is a hybrid position primarily based in Bristol. We're committed to your flexibility and wellbeing and our hybrid strategy currently requires two days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible working.

What will I be doing?

Reporting into an Operations Manager, the Asset Service Specialist acts as one of Computershare's frontline brand ambassadors and is responsible for servicing requests received through a variety of service channels from either Computershare's corporate clients or their individual account holders (our customers).

• Responsible for the structured planning, execution and monitoring of tasks and timely completion of all processes assigned to you in line with agreed SLAs. To include, but not limited to:
• To provide a high quality and effective service to our internal and external customers by delivering assets via various global markets.
• Respond to a wide variety of customer enquiries providing exceptional levels of customer service, ensuring a high level of accuracy, and adhering to SLA's.
• Maintain customer accounts following set processes and guidelines.
• Assist the Operations Manager in building, implementing, and maintaining streamlined operational processes for all asset activity on the EquatePlus platform.
• Where appropriate, develop detailed documentation with respect at to all asset related processes and in doing so ensure continued operational control and governance over these processes.
• Gain and maintain strong technical knowledge of all aspects of asset activity and provide expert advice and knowledge in your specialist area to the wider business.
• Where appropriate, provide regular status updates to clients, senior management and other stakeholders with respect to asset activity.
• Solve a wide variety of complex customer queries and system demands providing exceptionally high standards of customer service as the subject matter expert in all aspects of asset delivery.

• A minimum of two years' experience in the financial services industry.
• Experience in the handling of significant transactional volume in an operational context, preferably in a complex regulatory environment.
• Evidence of working on or closely with a project designed to radically overhaul processes and operational delivery is an advantage.
• Strong written and verbal communication skills, able to convey and articulate ideas to a wide variety of audiences.
• Passionate about customer delivery with evidence of championing and maintaining strong delivery to a large client and customer base.
• Strong personal and operational organisational skills, able to manage multiple complex activities running in parallel.