Client Management Specialist

JOB DESCRIPTION

Location: Turin, Italy (Hybrid)

In this position, you'll be based in the Turin - Lingotto, Via Nizza office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.

We give you a world of potential

Italy Registry and Meeting Services is the division within Computershare S.p.a. responsible for providing advisory and administrative services to Issuers and their shareholders. Italy Registry and Meeting Services is also responsible for the execution of all operational activities aimed at regular and timely keeping of the Registry and the 'Third-Party Securities Account (Custody) and various other in house services beyond management of meeting activities (member registration, quorum, voting, etc.).

A role you will love

This role within the division is to assist the Client Services Team to deliver excellent service to all clients and shareholders within correct guidelines and within a specified SLA timeframe. In this role you will work collaboratively with Senior Team Members and Team Leaders striving for excellence and continuous improvement with service delivery for our clients and its shareholders.

This role will require some business-related travel up to 10% of your working time.

The job purpose is as follows:

• Correct and accurate maintenance of Lists and Schedules
• General Office Assistance to Client Services Team
• Work closely with other team members, issuers, brokers, Intermediaries, shareholders and internal departments where required to ensure all client activity is actioned and reviewed in order to meet service delivery levels.
• Execution of all operational activities aimed at regular and timely keeping of the Registry and the 'Third-Party Securities Account
• Management of Equity Plans reserved for Employees' Share Plan, LTI, Stock Option Plans.
• Management of the accounting and financial aspects of dividends and corporate actions, along with the related compliance requirements.
• The preparation of standard statistical reports to be provided to the customer.
• Management of meeting activities (member registration, quorum, voting, etc.).
• Contacts with the corporate secretaries of client companies and with intermediaries (banks, SIMs).

Key responsibilities

• Achieve required quality measures by ensuring correct, accurate work done within SLA timeframe.
• Ensure that all documentation is organised for processing and updating. Ensuring that letters or emails are done for incomplete or invalid documents within service level agreement. Processing of certificates received from shareholders are validated and/or exchanged timeously for dematerialisation purposes.
• Work according to Process and Procedures for shareholder queries and enquiries.
• Suitable and correct responses are sent, grammar, spelling.
• Always conduct a professional behaviour.
• Completion of their personal policy reading, mandatory training and testing in timescales required for self and team.
• All risks reviewed formally at least annually, or when significant changes occur.
• All controls self-assessed within required timescales.

What will you bring to the role?

• Problem solving mindset with strong communication skills with both internal and external stakeholders
• We do offer training but previous knowledge and experience of financial processes, procedures and working environment would be beneficial.
• Bachelor's degree or higher qualification in Business Administration.
• Good knowledge of English - B1 or above and Fluent Italian.
• Microsoft Office: Word, Excel (very good understanding, should be able to manage complex formulas, comparisons) and PowerPoint

Rewards designed for you

Flexible work to help you find the best balance between work and lifestyle.

Health and wellbeing rewards that can be tailored to support you and your family.

Invest in our business by setting aside salary to purchase shares in our company, and you'll receive a company contribution as well.

Extra rewards ranging from recognition awards and team get togethers to helping you invest in your future.

And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our handbook will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.

ABOUT US

A company to be proud of

We're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.

Fairness and culture

We're dedicated to providing you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.

Client-provided location(s): Turin, Italy

Job ID: Computershare-8496

Employment Type: FULL_TIME

Posted: 2025-07-23T11:38:57