Application Support Engineer
JOB DESCRIPTION
Location: St. Paul, MN
In this position, you'll be based in the St. Paul office for a minimum of three days a week, with the flexibility to work from home for some of your working week. Find out more about our flexible work culture at computershare.com/flex.
We give you a world of potential
Computershare has an exciting opportunity for a permanent full-time Application Support Engineer to join our Computershare Technology Services (CTS) team.
A role you will love
As one of the Application Support Engineers, you will be responsible for the technical support and maintenance of a broad suite of business, financial and operational applications specific to the Corporate Trust line of business within Computershare.
You'll be working within an Agile environment, providing technical incident and problem resolution for application issues and working closely with multiple support & development groups to improve and enhance business outcomes. To be successful in this role, you will require strong technical skills, curiosity, a passion for delivering quality solutions and the drive to continually improve the quality and speed with which we deliver value to the business.
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Other key responsibilities include:
- Triaging and resolving software application issues, including software debugging, analysing performance and data anomalies and coordinating fixes.
- Utilising available monitoring and analysis tools to determine the health of the application and its environment, identifying and investigating deviations from normal operations
- Working with development and infrastructure teams, as well as external vendors to determine the root cause of issues
- Assisting in resolution of product issues through client/customer education
- Development of automated processes to replace manual tasks and reduce associated risk
- Delivering and supporting IT projects
- Completing system configuration
- Collaborating with individuals and teams to promote knowledge sharing
- Making use of metrics and telemetry to support communications to Development teams and stakeholders
- Analysing recurring system faults and errors, recommend solutions and identify areas where systems can be improved
- Automating manual, repetitive tasks related to software deployment and operations
What will you bring to the role?
You have great interpersonal and stakeholder management skills and an ability to build strong working relationships. You also collaborate and communicate well, influence others, challenge effectively and respond well to challenge from others.
You'll also bring:
- 5+ years' experience in a relevant IT related role
- Proven ability to troubleshoot scripts and applications in different languages such as Java, SQL etc.
- Proven ability to provide workaround resolutions, root cause analysis and major incident management
- Infrastructure experience, e.g. AD, DNS, Oracle/SQL, Windows Server Operating Systems, IIS, Load Balancing, Networking, High Availability, Data Recovery, Sumo Logic, Dynatrace, Linux & Control-M
- Understanding of data models and database structures using SQL
- The ability to work flexible hours as part of an on-call rotation
Bonus points if you have:
- Experience with performance tuning and troubleshooting of SQL queries or container environments
- Experience managing Azure Cloud environments - VNets, NSG's, Security centre, Storage blobs, PAAS services etc.
- Hands-on experience with OpenShift container environments and Kubernetes
- Understanding of the Agile SDLC and project methodologies
- Degree in Computer Science or related discipline
- Financial Services experience
Rewards designed for you
Paid parental leave, flexible working and a caring and inclusive culture.
Health and wellbeing rewards that can be tailored to support you and your family, including medical, dental and vision.
Invest in your future with 401k matching and tax-advantaged flexible spending plans, including healthcare, dependent care and commuter.
Income protection. Our package includes short and long-term disability benefits, life insurance and supplemental life insurance.
And more. Ours is a welcoming and close-knit community, with experienced colleagues ready to help you grow. Our careers hub will help you find out more about our rewards and life at Computershare, visit computershare.com/careershub.
Compensation. The typical base pay range for this role is $80,000-$115,000 USD.
#LI-Hybrid
ABOUT US
A company to be proud of
We're a global leader in financial administration with over 12,000 employees across more than 22 different countries. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities.
Fairness and culture
We're dedicated to providing you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information.
Perks and Benefits
Health and Wellness
Parental Benefits
Work Flexibility
Office Life and Perks
Vacation and Time Off
Financial and Retirement
Professional Development
Diversity and Inclusion