Ready to be pushed beyond what you think you're capable of?
At Coinbase, our mission is to increase economic freedom in the world. It's a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform - and with it, the future global financial system.
To achieve our mission, we're seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company's hardest problems.
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Our work culture is intense and isn't for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there's no better place to be.
Team/ Role Paragraph:
Team - As part of Coinbase's Enterprise Applications and Architecture organization, the CXCMSS (Customer Experience Channel Management and Shared Services) team is on the front lines of revolutionizing how we deliver exceptional support to millions of users globally. We are responsible for managing the delivery of work to agents across chat, phone, email, and social channels, empowering customer service agents across compliance and retail business units to operate at peak efficiency.
We design, build, and own platforms that prioritize the customer-first approach while driving agent productivity and maximizing automation. Our team thrives on innovation, creating scalable solutions that not only meet today's needs but also anticipate the future of customer engagement.
Role - In this role, you'll be at the forefront of building complex, scalable applications that directly impact the Coinbase customer experience. You'll focus on building and optimizing Go-based backend APIs and React-powered UIs at scale, while integrating with third-party platforms to streamline operations for our customer service teams
What you'll be doing:
- Deliver cross-functional outcomes to complex problems in collaboration with product, design, security, data or other engineering teams
- Lead assessment and implementation of third-party AI/ML tools.
- Demonstrate a keen awareness of Coinbase's platform, development practices, and various technical domains and build upon them to efficiently deliver improvements across multiple teams.
- Participate in an environment where innovative ideas are regularly generated, vetted, and transformed into action.
- Foresee potential issues before they arise and adapt their own approach, working within constraints to avoid adverse impact.
- Communicate across the company to technical and non-technical leaders with ease.
- Quickly distill complex technical themes so that an entry level, non-tech team member can understand them.
- Mentor team members in design techniques and best practices in coding, testing, release/deploy process, documentation, metrics/logging and scaling
- Working with teams and teammates across multiple time zones.
What we look for in you:
- You have at least 5+ years of experience in software engineering.
- You've designed, built, scaled and maintained production services, and know how to compose a service oriented architecture.
- You have experience in authoring and contributing to technical architecture and implementing them.
- You write high quality, well tested code to meet the needs of your customers.
- You're passionate about building an open financial system that brings the world together.
- You possess strong technical skills for system design and coding
- Excellent written and verbal communication skills, and a bias toward open, transparent cultural practices.
- Experience with third-party vendor integrations.
- You enjoy and have experience with large-scale, high-traffic platforms and implementing scalable, robust services in the real world.
- Experience in AWS, Kubernetes, Terraform, BuildKite or similar.
- Experience in rate limiters, caching, load balancing, circuit breakers, metrics, logging, tracing, debugging etc.
- Experience in event driven architectures (Kafka, MQ etc.), proficiency in either SQL or NoSQL DBs, understanding of concepts like gRPC, GraphQL, ETL.
- Proficiency in Go.
Nice to haves:
- Familiarity with JavaScript and modern, component-based JS frameworks like React
- Familiarity with working in rapid growth environments
Job #: G2768
*Answers to crypto-related questions may be used to evaluate your onchain experience
#LI-Remote
Pay Transparency Notice: The target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, and vision).
Pay Range:
₹6,612,600-₹6,612,600 INR
Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase's roles before applying.
Commitment to Equal Opportunity
Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice here. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law.
Coinbase is also committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information. For quick access to screen reading technology compatible with this site click here to download a free compatible screen reader (free step by step tutorial can be found here).
Global Data Privacy Notice for Job Candidates and Applicants
Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined here.
Benefits at Coinbase
- Medical insurance including Dental & Vision for employees and dependants
- Group Personal Accidental Insurance
- Group Term Life Insurance
- Employee Stock Purchase Plan (ESPP)
- Wellness Stipend
- Mobile/Internet Reimbursement
- Connections Stipend
- Learning and Development Allowance
- Employee Assistance Program
- Travel Medical Policy - Global Traveler
- Fertility Benefits
- Generous Time Off/Leave Policy
Learn more about our mission