Business Services Manager

Company Description

A best-in-class city that attracts best-in-class talent, Philadelphia is an incredible place to build a career. From our thriving arts scene and rich history to our culture of passion and grit, there are countless reasons to love living and working here. With a workforce of over 30,000 people, and more than 1,000 different job categories, the City of Philadelphia offers boundless opportunities to make an impact.

As an employer, the City of Philadelphia values inclusion, integrity, innovation, empowerment, and hard work above all else. We offer a vibrant work environment, comprehensive health care and benefits, and the experience you need to grow and excel. If you’re interested in working with a passionate team of people who care about the future of Philadelphia, start here.

What we offer

• Impact - The work you do here matters to millions. 
• Growth - Philadelphia is growing, why not grow with it? 
• Diversity & Inclusion - Find a career in a place where everyone belongs.
• Benefits - We care about your well-being.

Agency Description

The Department of Commerce is the economic catalyst for the City of Philadelphia helping all businesses thrive. Commerce creates equitable wealth building opportunities through strategic investments and ecosystem partnerships to grow quality jobs, build capacity in under-resourced communities, and make it easier to operate a successful business in Philadelphia.

Strategic Priorities:

• Provide trusted guidance and a simplified process to establish, grow, and operate a business

• Drive equitable neighborhood revitalization that contributes to vibrant commercial corridors

• Attract and retain businesses through business resources and strategic investments

• Connect talent to growth industries and to jobs that pay family-sustaining wages

• Build wealth in communities of color through more equitable access to capital and contracting opportunities

• Leverage economic research to drive policy and strategy

The Mayor’s Business Action Team (MBAT) is a unit within Commerce that provides direct customer service and information to business owners. Business Services Managers act as a concierge service for business owners in the City of Philadelphia.

Job Description

Position Summary

The Department of Commerce is seeking to hire a Business Services Manager to join our team to meet the needs of the businesses in our community. The role of the Business Services Manager is to support and provide customer friendly service to businesses that operate within the City of Philadelphia. Each business manager is expected to take a proactive stance in the territories they service, identifying and implementing improvements to strengthen and grow the business environment.

Essential Functions

• One on One business assistance

• Business outreach

• Establish and maintain community partnerships

• Serve as key point of contact for business owners looking for help in navigating City services and regulations.

• Represent business concerns to other City agencies/departments

• Record and maintain business cases in the department database

Competencies, Knowledge, Skills and Abilities

· Strong written and verbal communication skills.

· Knowledge of small business operations.

· Knowledge of City, State and Federal economic development programs.

· Knowledge of private agencies that service the business community through funding, technical support and other resources, i.e., banks, CDFIs, Small Business Development Centers, neighborhood nonprofits, etc.

· Resilient: Ability to have a sense of humor, learn from mistakes, and/or return to work after experiencing a setback.

· Data management skills using software such as Excel, QuickBase, or Access.

· Proficient in Google Docs and Microsoft Office Suite.

· Strong administrative skills.

· Proficiency in languages in addition to English is a plus and multi-lingual candidates are strongly encouraged to apply.

Qualifications

• Bachelor’s Degree or equivalent combination of education and experience.

• 2-5 years of experience working with small business owners is preferred.

Additional Information

TO APPLY: Interested candidates must submit a cover letter, resume, and references.

Salary Range: $60,000 

Discover the Perks of Being a City of Philadelphia Employee:

• Transportation: City employees get unlimited FREE public transportation all year long through SEPTA’s Key Advantage program. Employees can ride on SEPTA buses, subways, trolleys, and regional rail for their daily commute and more.
• Parental Benefits: The City offers its employees 6 weeks of paid parental leave.
• We offer Comprehensive health coverage for employees and their eligible dependents.
• Our wellness program offers eligibility into the discounted medical plan
• Employees receive paid vacation, sick leave, and holidays
• Generous retirement savings options are available
• Pay off your student loans faster - As a qualifying employer, City of Philadelphia employees are eligible to participate in the Public Service Loan Forgiveness program. Join the ranks of hundreds of employees who have already benefited from this program and achieved student loan forgiveness.
• Unlock Tuition Discounts and Scholarships - The City of Philadelphia has forged partnerships with over a dozen esteemed colleges and universities in the area, ensuring that our employees have access to a wide range of tuition discounts and scholarships. Experience savings of 10% to 40% on your educational expenses, extending not only to City employees but in some cases, spouse and dependents too!

Join the City of Philadelphia team today and seize these incredible benefits designed to enhance your financial well-being and personal growth!

*The successful candidate must be a city of Philadelphia resident within six months of hire

Effective May 22, 2023, vaccinations are no longer required for new employees that work in non-medical, non-emergency or patient facing positions with the City of Philadelphia. As a result, only employees in positions providing services that  are patient-facing medical care (ex: Nurses, doctors, emergency medical personnel), must be fully vaccinated.

The City of Philadelphia is an Equal Opportunity employer and does not permit discrimination based on race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, source of income, familial status, genetic information or domestic or sexual violence victim status. If you believe you were discriminated against, call the Philadelphia Commission on Human Relations at 215-686-4670 or send an email to faqpchr@phila.gov.

For more information, go to: Human Relations Website: http://www.phila.gov/humanrelations/Pages/default.aspx