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City of Hope


Duarte, CA

About City of Hope

City of Hope, an innovative biomedical research, treatment and educational institution with over 6000 employees, is dedicated to the prevention and cure of cancer and other life-threatening diseases and guided by a compassionate, patient-centered philosophy.

Founded in 1913 and headquartered in Duarte, California, City of Hope is a remarkable non-profit institution, where compassion and advanced care go hand-in-hand with excellence in clinical and scientific research. City of Hope is a National Cancer Institute designated Comprehensive Cancer Center and a founding member of the National Comprehensive Cancer Network, an alliance of the nation's leading cancer centers that develops and institutes standards of care for cancer treatment.

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Position Summary

Responsible for the scheduling of patients for ambulatory care appointments, including creation of a pre-authorization request, and request for authorization of services as applicable. Screens ordered tests and procedures for medical necessity and provides patient as applicable advance beneficiary notice. Provides patients with printed itinerary of future appointments and patient instructions as applicable.

Key Responsibilities include:

  • Schedules patient appointments for clinic, infusion and/or diagnostic services as directed by the provider requests Demonstrates an in-depth understanding of the flow of the patient scheduling process within the paper and electronic environments. As applicable - collaborates with other departments to schedule complex appointment types.
  • Demonstrates accuracy and completeness in scheduling patient appointments. Escalates issues regarding scheduling in a timely manner to the scheduling supervisor as applicable.
  • Screens ordered tests and communicate to physician and/or ABN RN those tests and/or diagnoses that do not meet criteria to be covered by Medicare. Provides patient with advance beneficiary notice as applicable.
  • Creates pre-registration record and links pre-registration record to scheduled appointments. Assures that the correct pre-registration visit encounter type is linked to the scheduled appointment.
  • Creates a request for authorization of service is applicable. Assures that all pertinent information in included in the authorization request so that the patient financial staff can complete the authorization request as needed.
Basic education, experience and skills required for consideration:

  • High School or equivalent and two years related experience in health care setting
Preferred education experience and skills:

  • Two years' experience with patient scheduling or unit clerk
Other requirements:

  • Medical terminology required
  • Ability to interact with patients and physicians
  • Basic knowledge of related computer system
  • Demonstrates general data entry abilities
  • Function with minimal supervision with high level of productivity
Additional Information:
  • To protect the health of patients and staff and to comply with new State of California mandates, City of Hope staff are required to show proof of full vaccination by September 30, 2021. Compliance is a condition of employment.
City of Hope is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

  • Posting Date: Dec 15, 2021
  • Job Field: Clinical Research
  • Employee Status: Regular
  • Shift: Day Job

Job ID: CityOfHope-10014210
Employment Type: Other