About us
At Cisco Meraki, we know that technology can connect us, empower us, and drive us. By simplifying powerful technology we can free passionate people to focus on their mission. As the fastest growing cloud-managed networking team in the world, our products and technology architecture are changing the face of enterprise networking and making cloud-managed IT a reality.
Cisco Meraki’s Support group is a growing, global, and diverse team of highly knowledgeable and empathetic customer advisors. We strive to guide our customers to successful outcomes with a mix of strategic thinking and the grit to execute the next best action.
About the role
Do you have a vision for simple Service Cloud organization that enables agents and customers to communicate seamlessly, and love researching the latest and greatest technology the Salesforce platform has to offer?
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Meraki Support is looking for an architect to work alongside our Salesforce engineering team, which builds and maintains the platform the global Meraki technical support team relies on to provide next-generation service to our customers!
60% Technical Design
Work with our Project management team early in projects to identify different approaches, and help select the right solution for each requirement.
Take ownership of the user experience and core systems of our Service Cloud instance. Research, experiment, and recommend approaches to further both the customer and agent experience.
20% Developer Guidance
Support our developers by providing architectural advice during particularly tricky technical projects.
Review and sign off on architectural work in Salesforce.
20% Professional Development
Every member of the Support Software team is encouraged to spend 20% of their time on projects with an intersection between their personal development interests and our business needs.
Stay well-versed in the latest theory and best practices in the Salesforce ecosystem.
Attend industry meetups, webinars, and conferences.
Grow your leadership skills by completing classes from our robust learning catalog.
Required Qualifications
- 5+ years of enterprise development experience
- Proven examples of architecture work spanning teams (Product, UX, Support, Engineering, etc.) to deliver features and/or products
- Bachelor's in Computer Science, Information Technology or related technical field
- 2 yrs Service Cloud Lightning architecture experience
Preferred Qualifications
- Proven examples of architecture work spanning teams (Product, UX, Support, Engineering, etc.) to deliver features and/or products
- Relevant Salesforce certifications and/or Trailhead badges
- Service Cloud Product Owner experience huge plus
- Prior experience with Support or Service organizations is also a plus
Why Cisco Meraki:
We connect everything: people, processes, data, and things. We innovate everywhere, taking ambitious risks to craft the technologies that give us connected cities, connected cars, and handheld hospitals. And we do it in style with unusual personalities who aren't afraid to change the way the world works, lives, plays and learns. We are encouraging leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars! We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. We Are Cisco Meraki.
At Cisco Meraki, we’re challenging the status quo with the power of diversity, inclusion, and collaboration. When we connect different perspectives, we can imagine new possibilities, encourage innovation, and release the full potential of our people. We’re building an employee experience that includes appreciation, belonging, growth, and purpose for everyone.
Cisco is an Affirmative Action and Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case-by-case basis, qualified applicants with arrest and conviction records.
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Message to applicants applying to work in the U.S.:
When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.
U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%. Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.