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Job Category
Customer Success
Job Details
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The Data Cloud Sr. Technical Architect is a demonstrated thought leader in technical and functional aspects of customer engagements that lead to the successful delivery of Data Cloud projects.
This role is in CSG Professional Services, on the Data Excellence team. It is split equally between delivery and enablement, whereby half of the role is customer-facing and involves serving Salesforce's enterprise Data Cloud customers as a technical advisor on their Data Cloud trials and implementations, and the other half is spent on enabling other CSG employees on Data Cloud by providing technical expertise, documenting reference architecture, building reusable assets, and providing from-the-field feedback (Voice of customer) to Product and Engineering organization and contribute to product feature enhancements.
Responsibilities
- Serve as the subject matter expert for Salesforce Data Cloud
- When engaged with customers, assist with team leadership and help/exceed goals and metrics while providing insights on Data Cloud best practices
- Lead mentorship programs to help scale Data Cloud technical and functional knowledge within Delivery Services
- Coordinate and lead practice meetings to encourage and share knowledge with members of the team
- Engage in continued, self-directed professional growth and development
- Deliver high client satisfaction (CSAT) scores by ensuring value is realized through each engagement
- Positively impact internal and external initiatives across Services, Support, Enablement, Alliances, and Product/Engineering
- Align closely with Account and Services sales teams and partner in pre-sales activities such as scoping, engagement plan development, and project staffing
- Manage multiple strategic clients simultaneously to meet a 50% billable target
- Inspire people to do the best work of their careers by being a multiplier, amplifying the knowledge and capability of the people around you while continuing to provide an inclusive workplace to continue Salesforce's ranking as one of the Best Places to Work
- Become recognized as a valuable and trusted advisor by our customers and other members of the Data Cloud community, and continue to build a reputation for excellence in Professional Services
- Collaborate with the Go-to-Market team to drive continued growth of services
- Act as an escalation point for Data Cloud when needed
Preferred Qualifications and Skills:
- BA/BS degree or foreign equivalent
- Relevant Salesforce Data Cloud experience or equivalent Customer Data Platform experience, e.g. Adobe AEP, Tealium AudienceStream, Segment, ActionIQ, Treasure Data, etc.
- Marketing database/data warehouse experience preferred, e.g. Snowflake, Databricks, Redshift, BigQuery, SQL Server, etc.
- Experience with data management, data transformation, ETL, preferably using cloud-based tools/infrastructure
- Relevant Salesforce experience in Sales & Service Cloud as well as Marketing Cloud, related certifications is a plus (Marketing Cloud Consultant, Administrator, Advanced Administrator, Service Cloud Consultant, Sales Cloud Consultant, etc.)
- Strong aptitude toward communicating complex business and technical concepts using visualization and modeling aids. Ability to conceptualize and create sophisticated diagrams and documents.
- Strong desire and aptitude to learn new technologies quickly and thoroughly
- Expertise in gathering and analyzing information related to data integration, subscriber management, and identify resolution
- Demonstrated ability to influence a group audience, facilitate solutioning and lead discussions such as implementation methodology, architectural roadmaps, enterprise transformation strategy, and executive-level requirement gathering sessions
- Knowledge of Data Governance and Data Privacy concepts and regulations a plus
- Willingness to travel when needed (expected to be less than 50%)
Leadership Qualities:
- PASSION: Passionate about Customer Success
- BEGINNER'S MIND: Always learning; approaches each interaction with open mind; great listener and hands-on
- LEADERSHIP: Self-aware and strategic thinker; proficient at building strong relationships
- COMMUNICATOR: Speaks and writes with clarity, brevity, and purpose; explains area of expertise clearly and confidently to others; influences and engages C-Level with authority and confidence
- STORYTELLER: Confidently and effectively facilitates and presents; ably defends point-of-view; keeps audiences engaged and delivers a clear and memorable message
- TEAM PLAYER: Proficient at collaboration and working with members of a team
- URGENCY: Ability to move fast and drive business value and results
- TRUST: Trusts the company's core values; shows integrity, transparency, and reliability
- ADAPTABLE: Excels in high levels of uncertainty and change
- COMMUNITY CHAMPION: Leads internal initiatives; actively contributes to the Community's knowledge and resource base
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Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.
Salesforce welcomes all.
Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
For New York-based roles, the base salary hiring range for this position is $176,800 to $243,100.
For California-based roles, the base salary hiring range for this position is $176,800 to $243,100.
Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.