Operations Training, Experience & Engagement Specialist

Join Our Team

As part of our Cinemark Universe, you'll discover fun opportunities with real growth potential and plenty of perks. With 500+ theatres and nearly 6,000 screens; we're truly a global presence of 20,000 movie lovers working together to make unforgettable experiences.

Role Summary:

The Operations Training Specialist, Experience & Engagement is responsible for improving our guest and team member satisfaction by supporting the creation and implementation of training and recognition programs that support Cinemark's operational objectives and standards.

Responsibilities:

• Monitors and evaluates the performance of the new hire onboarding program.
• Provides regular feedback and reports on the new hire program outcomes and areas for improvement.
• Recommends changes to be Implemented and oversees changes and enhancements to the new hire program based on data and best practices.
• Research best practices and trends in onboarding programs across different industries and sectors.
• Update and revise training program support materials to reflect the latest information, policies, procedures, and innovations.
• Identifies and addresses field management training needs and gaps.
• Collaborates with other departments and stakeholders to ensure alignment and integration of field management training strategies and practices.
• In charge of sustainability and consolidation of field management training programs
• Coordinates with field managers and team leaders to schedule and plan team meetings.
• Ensures that team meeting objectives, agenda, and outcomes are clearly communicated to field management.
• Identifies and implements best practices and improvements for team meeting design and delivery.
• Provide feedback from the field to L&D team on training programs for continuous improvement.
• Assist Subject Matter Experts with the preparation of their training content: e.g. design of PowerPoint slides, handouts, job aids, etc.
• Assist the Learning & Development team in designing, developing, producing and/or editing a wide array of high-quality training content using a variety of media including for in-person or virtual facilitation, eLearning, videos, PDFs, PowerPoint, etc.

• High school diploma or GED equivalent
• Minimum 2 years of theatre management experience or 4 years' experience in theatre support.
• Provided training support for 1 - 3 years in a multi-unit organization preferred.
• Coordinated with managers and trainers to ensure effective and consistent training across units Preferred.
• Proficiency with Microsoft Office applications including Word, Excel, PowerPoint and Outlook.
• Experience with basic project management techniques.
• Excellent verbal and written communication skills.
• Ability to create positive partnerships across various levels of the organization.
• Experience documenting procedures, creating job aids, developing training content preferred.
• Experience facilitating group training sessions (in-person/virtual) preferred.
• Good problem solving, organizational, and analytical skills.
• Early adopter of new processes, tools and system and ability to teach others.
• Ability to handle multiple tasks simultaneously in a fast-paced work environment.
• Ability to follow processes and standards yet also identify opportunities and recommend creative innovations to appropriate parties.
• Positive energy and enthusiasm

• Employee Discount
• 401(k) Matching
• Growth Opportunities
• Education Assistance
• Health Benefits
• Parental Leave
• Paid Time Off
• Daily Pay
• Free Movies