Sr. Lead Insights Analyst, Delivery

Overview

As part of the Customer and Market Insights team at Chick-fil-A, it is our role to power Customer-informed decisions by providing meaningful insights that fuel innovation around service, product development, messaging and experience. The role of Sr. Lead Insights Analyst for Customer & Market Insights is integral in helping link Customer behavior to business results in order to inform marketing decisions. This role is responsible for providing analytics that guide intentional growth for Chick-fil-A's owned and third party delivery experiences. We are looking for someone with a passion for using analytic tools and techniques to drive toward insights that will influence and power business decisions through effective partnerships with internal stakeholders.

• Serve as analytic liaison between Customer & Market Insights and internal stakeholders in support of innovation surrounding Customer-facing delivery programs and platforms
• Responsible for partnering with leaders across Chick-fil-A to evaluate performance of various components of owned and third party delivery providers
• Help identify and measure innovative ways to enhance the Customer delivery experience
• Work across numerous projects related to delivery and digital ordering, often dealing with new data sets that require advanced knowledge and new methodologies
• Provide leadership and advisement; known as primary SME for Customer delivery experience insights and data. Sought after collaborator for expertise
• Given significant latitude to manage projects and serve up recommendations; empowered to meet with partners to shape decisions related to owned and third party delivery Customer experiences
• Fully own methodology decisions across broad range of projects
• Fully responsible for outcomes & timelines of all projects
• Provide thought leadership regarding the path to digital ordering growth through delivery
• Influence Customer delivery experience decisions with significant strategic and financial impact

• Bachelor's Degree in a quantitative field such as Finance, Accounting, Mathematics, Statistics, Industrial Engineering, Business Analytics, or other similar fields
• 5+ years of professional experience, including executing and implementing analytical insights
• Experience partnering well with cross-functional teams, being highly collaborative with ability to build strong relationships
• Strong written and verbal communication skills
• Ability to develop and oversee processes
• Experienced project manager
• Quick and versatile learner
• Strong analytical skills in hypothesis generation and data identification (Ability to maintain focus on the business context and the key decisions to be made
• Advanced Excel skills (pivots, tables and functions)
• Advanced skills with database queries or programming languages (SQL, Python, or R)
• Experience with data visualization tools (Tableau)
• Ability to convey insights in a way that is clear and compelling

• MBA or Master's Degree in a quantitative field like, like Business Analytics, Statistics, Mathematics, Marketing Research, or other similar fields
• 8-10+ years of professional experience, including executing and implementing analytical insights