Senior Veterinary Learning and Development Trainer

Our Opportunity: 

Chewy is looking for a Sr. Veterinary Learning and Development Trainer to join our team. The position will serve as an owner of the onboarding experience and continuing education for our Chewy Vet Care training. The Learning and Development Facilitator is responsible for elevating the learning experience while transferring knowledge on policy, procedures, and culture. Our Learning and Development Facilitator ensures a consistent and meaningful learning experience that impacts performance for all Chewy Vet Care team members onboarding at Chewy. 

What you will do: 

• This position will be focused on the delivery of training content to team members that are joining Chewy Vet Care for the first time.
• Deliver consistent and effective content-based training to teams by using blended learning methods.
• Facilitate engaging ILT (Instructor Lead Training) and VILT (Virtually Instructor Led Training) experiences.
• Report trainee wins and opportunities to managers and stakeholders after training.
• Coaching trainees in real time in a direct, positive manner and providing corrective action when necessary.
• Conduct train-the-trainer sessions.
• Partners with the cross functional teams as a subject matter expert to create and update training courses focused on the needs of the learner.
• Drives engagement through facilitation and collaboration while modeling the culture and a customer focused mindset.
• Transferring information in a way that’s engaging and easy to understand.
• Assessing and addressing gaps in the learning experience to advance the business.

What you will need:  

• High School Degree
• Three (3) + years of experience in training programs and educational programs
• 3+ years of small animal veterinary experience or equivalent industry experience.
• Demonstrates strong experience in facilitation with knowledge of adult learning theory.
• Able to lead and develop new hire trainees through the onboarding experience.
• Excellent written and verbal communication skills, and able to effectively communicate with a diverse set of stakeholders. 
• Demonstrated ability to translate business needs into action and drive successful outcomes.
• Well-versed in training, facilitation deliverables
• Proficient with Microsoft Office (PowerPoint, Excel, Word etc.)
• Ability to travel up to 3 weeks a month to locations for new practice openings.
• Candidate must be open to relocation or live within 90 miles of these locations 
  • Plantation, Florida 
  • Minneapolis, Minnesota  
  • Bellevue, WA 
  • Dallas, Texas 
  • Boston, Massachusetts 

 Bonus:

• Bachelors degree preferred
• Previous experience in customer service and/or other high-volume service-oriented industry