Chargeback Associate

Company Description

Checkout.com is one of the most exciting fintechs in the world. Our mission is to enable businesses and their communities to thrive in the digital economy. We’re the strategic payments partner for some of the best known fast-moving brands globally such as Wise, Hut Group, Sony Electronics, Homebase, Henkel, Klarna and many others. Purpose-built with performance and scalability in mind, our flexible cloud-based payments platform helps global enterprises launch new products and create experiences customers love. And it's not just what we build that makes us different. It's how.

We empower passionate problem-solvers to collaborate, innovate and do their best work. That’s why we’re on the Forbes Cloud 100 list and a Great Place to Work accredited company. And we’re just getting started. We’re building diverse and inclusive teams around the world — because that’s how we create even better experiences for our merchants and our partners. And we need your help. Join us to build the digital economy of tomorrow.

Job Description

The role

Checkout.com is actively seeking a highly motivated Dispute Resolution Associate, responsible for handling disputes and complaints related to our Acquiring Platform and providing them with a comprehensive resolution management.

You will coordinate the Dispute Resolution process from tracking and reviewing complaints and critical situations with merchants, liaising and escalating with the several parties and teams involved, to resolving and documenting the cases.

The successful candidate will have the opportunity to get involved in an entire scalable dispute process, and aligned with the main International Card Schemes' guidelines and the Company's overall growth strategy.

The ideal candidate is curious and diligent with a thorough attention to detail and the ability to approach problems in a quantitative and qualitative manner.

How you’ll make an impact

• Manage the dispute resolution process for all transactions involving our global merchant base
• Coordinate the information workflow between merchants and Issuing banks within the timeframes set by International Card Schemes
• Proactively support Checkout's merchants by coordinating the collection of evidence and documents relevant to particular dispute cases
• Advice to merchants in deciding to pursue or not to pursue a dispute case
• Educate merchants about the Dispute process
• Completion of Dispute Questionnaires and the handling of Retrievals / Request for Copies (RFC)
• Maintain up to date Card Schemes' dispute resolution rules and constantly adapt and enhance the in house dispute resolution process

Qualifications

What we’re looking for

• 1 – 2 years’ experience in a Dispute or Customer Support role in the financial services industry
• Customer-oriented with the ability to understand issues faced by third parties and merchants, handle escalations where necessary and provide tailored solutions
• Excellent communication skills with the ability to build and maintain strong relationships
• Proven technical, analytical and problem solving skills
• High degree of flexibility with the ability to prioritise and multitask
• Bachelor’s degree holder or equivalent
• Fluency in written and spoken English

Additional Information

Apply without meeting all requirements statement 

If you don't meet all the requirements but think you might still be right for the role, please apply anyway. We're always keen to speak to people who connect with our mission and values.

We believe in equal opportunities

We work as one team. Wherever you come from. However you identify. And whichever payment method you use. 

Our clients come from all over the world — and so do we. Hiring hard-working people and giving them a community to thrive in is critical to our success.

When you join our team, we’ll empower you to unlock your potential so you can do your best work. We’d love to hear how you think you could make a difference here with us. 

We want to set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. We’ll be happy to support you.

Take a peek inside life at Checkout.com via

• Our Culture video https://youtu.be/BEwnpHuadSw
• Our careers page https://www.checkout.com/careers
• Our LinkedIn Life pages bit.ly/3OaoN1U  
• Our Instagram https://www.instagram.com/checkout_com/