Associate, Inbound Operations

Job Title:

Associate, Inbound Operations

About Bombas:

Bombas is a comfort focused premium basics brand with a mission to help those in need. The company launched in 2013, after the founders learned that socks are the #1 most requested clothing item at homeless shelters. From there, they set out to solve that problem, donating a pair of socks for every pair they sell. How do you donate a lot of socks? You sell a lot. And how do you sell a lot? You make the most comfortable socks in the history of feet. Millions of pairs sold and donated later, Bombas has continued to innovate within its mission and product, introducing new socks, as well as underwear and t-shirts, the #2 and #3 most requested clothing items at homeless shelters, all while continuing to make a positive impact on the community where we all work and live.

Click here to see what it's like to work inside the Bombas Hive!

The word Bombas is derived from the Latin word for bumblebees. Bees work together to make their hive a better place. At Bombas, we’re inspired by that. We know it’s the collective efforts of our team that keeps the Hive alive and strong - a team that is diverse and inclusive. Different perspectives strengthen our ability to make the most comfortable versions of the products people wear closest to their bodies every day and to serve the communities where we all work and live. We are committed to continuously building a Hive where all are welcomed, seen, and heard regardless of age, color, ethnicity, gender, gender identity, genetics, physical or mental ability, protected veteran, status, race, religion and sexual orientation. As a team, we will strive to create room for different experiences and empower all voices.

About the Job:

We are looking for a conscientious and attentive individual to join our Operations team as the Inbound Operations Associate, reporting to the Manager of Inbound Operations. The ideal candidate has 1-2+ years of experience supporting the importation of freight from international origins to the US. This is an important position at Bombas, driving towards supply chain predictability and getting products to our warehouse via ocean and air. Exposure analyzing datasets in Excel and business intelligence tools (we use Looker) is a plus, and we’ll help you further build your analytics skills!

Bombas products are designed and produced to be best-in-class. The Operations team is charged with providing an equally outstanding fulfillment and delivery experiences to our customers. You will work with our freight forwarder, 3PL, and numerous internal teams to get the job done.

What you’ll be responsible for:

• Update Available-to-Sell dates across systems to inform Merchandising & Planning on restocks and launch readiness.
  • Provide “white glove” tracking for priority POs
• Upload FLEX-IDs to NetSuite for booked shipments; monitor for shipments missing bookings, identify root cause, and resolve.
• Correspond on shipment booking communications (departure port coordination, re-bookings, arrival port support, etc.)
• Collaborate with Giving Partners and freight forwarder on Bombas’s Direct-to-Shelter program providing booking details, tracking, and communication on delivery timelines
• Act as a key participant in weekly meetings with the freight forwarder to design solutions for problem shipments
• Share quarterly volume forecasts with freight forwarder; evaluate reasons for differences in forecasts versus actuals
• Resolve failed Advanced Shipment Notices using internal SOPs, and with our Business Systems and 3rd party integration teams. 
• Co-author SOPs for new processes and to update existing SOPs for process changes.
• Collaborate with the Sourcing and Merchandising teams to accurately maintain product attributes across systems, like HTS codes and fabric content.
• Maintain chargeback log, which is used to track supplier errors on Commercial Invoices and Packing Lists.
• Monitor inbound shipping dashboards in Looker for key outbound metrics such as transit time by mode, cost per unit by mode, and distribution of mode usage.
• Compile expenses for donation shipments to track the most economical distribution mode(s).
• Perform ad-hoc analyses to support optimizations and smooth operations for the Transportation function

What we’ll love about you:

• Use of logic and internal resources to solve problems.
• Curiosity to solve problems and ability to learn from successes and failures.
• A positive attitude, a level head, and the desire to succeed.
• A team player who is willing and happy to help
• Strong written and verbal communication skills on project statuses and roadblocks.
• Belief in our mission and understand the importance of giving-back
• Inquisitive, love to learn, embrace failure, and never give up
• Comfortable working in an open office environment while staying focused

What you’ll love about us:

• We are a team of smart, interesting, diverse, funny, and loving people.
• We offer competitive compensation, employer paid health, medical and dental benefits, 401k with match, paid parental leave, snacks, socks and a fun, relaxed office environment.
• We take the responsibility to make sure you are excited, happy, and find fulfillment in your work very seriously.
• We value fun. This is why we host office lunches, offsite team outings and company retreats.
• We believe in giving back to the community and helping those in need, which is why we volunteer as a team regularly.
• We believe success comes from the collective effort of all, which is why all full-time employees receive equity in the business.
• We offer flexible paid time off for all full-time employees. This includes unlimited vacation, sick days, and wellness days because we understand the value of health, relaxation, spending time with friends and family, and traveling the world.
• We believe a healthy body equals a healthy mind, so we offer a $100 monthly wellbeing reimbursement.

What you’ll bring:

• 1-2+ years of experience on the importation of freight or post-production supply chain logistics; responsibility for problem-solving and deliveries of shipments.
• Intermediate Excel skills; exposure to analytics tools like Looker or Tableau. 
• Experience interfacing the cross-departmental teams and third party vendors.
• Nice-to-have: experience with NetSuite or similar ERP system.

Bombas is committed to delivering competitive and equitable pay for our employees.

Each component of the Bombas total rewards package, including benefits and pay, is aimed at contributing to an environment where team members have resources to  manage their lives and are enabled to focus on doing their best work.

The pay range for this position at the start of employment is expected to be between $60,000 and $75,000/year. However, the base pay offered may vary depending on multiple factors, including job-related knowledge, skills, experience, market factors, and business need.

The Bombas total rewards package offered for this position may also include other elements, such as annual bonus and equity target award opportunities as well as medical, financial, and well-being benefits. Additional details of these benefits will be provided if a candidate receives an offer of employment.

If hired, the position is “at-will” and the Company reserves the right to modify any component, plan, or program of the total rewards package at any time, for any reason.