Pay range: USD $90,000.00 - $200,100.00 / Year
Your opportunity
We are seeking a Senior User Experience Designer to help us create a simple to use modern wealth management rep platform that enables world-class efficiency and highly personalized experiences for our Sales, Service, and Advice representatives.
You will be responsible for one) to translating strategic insights into actionable experience concepts by defining the structure, flow, and content of the solution and two) visualizing design ideas through interactive prototypes that communicate the intended user experience to help align teams, gather feedback and guide development. You will strategically connect the dots across complex use-cases that touch multiple personas and applications, creating a consistent, intuitive, and performant rep desktop. To achieve this, you will facilitate alignment and decision-making across business stakeholders, product owners, and technology partners, requiring excellent relationship management and executive presence.
Want more jobs like this?
Get Design and UX jobs in Jersey City, NJ delivered to your inbox every week.
What you are good at:
Design Consulting
• Facilitate collaborative design sessions including sketching and ideation.
• Lead design reviews and drive decisions.
• Create design solutions with a multi-faceted team, considering how digital, physical, and service channels work together.
• Represent the design team brand and deliver a consistent design process to partners.
• Understand that great designs are achieved iteratively.
• Visualize ideas in a clear form (sketch, diagram, wireframe, or prototype) and provide appropriate level documentation.
Design Management
• Set expectations with the project team and prioritize activities.
• Create and maintain design schedules.
• Communicate status and agreements with project team.
• Review work with UX managers, keep them updated on project status and escalate items appropriately.
Design Expertise and Execution
• Maintain the high standards set by the group.
• Conduct the primary design activities, create deliverables, and conduct QA at an expert level.
• Participate and support research efforts.
• Commit to improving our process and methods with an emphasis on both effectiveness and efficiency.
Teamwork, Collaboration and Engagement
• Work well with all partners to deliver work.
• Support UX team members.
• Strategically listen to feedback and help guide the delivery
• Collaborative and cooperative.
• Evolving design mindset that is not rigidly fixed when presented with new information.
• Passionate about team, our mission and the needs of our partners and users.
• Enthusiastic about UX design.
Empathy & Curiosity
• Understand user needs, walking in their shoes when possible.
• Focus on innovation and improvement.
• Regularly learns more about design theory, practice, and tools
What you have
What you have:
• More than 5 years of design experience on digital products and in a financial services environment with in-depth understanding of the Salesforce ecosystem, technology applications, business architecture, client and representative experience, and project management
• Background in Business and IT Strategy, Agile, Lean, Process Design, Program Management, Customer Relationship Management processes and technologies
• Outstanding verbal and written communication skills with demonstrated ability to communicate effectively with all levels of the organization
• Strong negotiation and business influence skills
• Ability to distill strategy, analytics and varied sets of input to drive decisions across stakeholder communities
. 1-2 years of Schwab domain experience gained as a current or recent contractor or employee
• Building credibility with peers and key stakeholders (at all levels of the organization) to be able to drive action
• Comfort in a dynamic and fast-moving work environment, with a positive attitude and solid work ethic. Self-starter with outstanding organizational skills. Curiosity to continually reevaluate existing user interactions
• Ability to track and manage multiple projects. Good understanding and/or experience with financial services regulations is a plus
• A strong track record of performance
• BA/BS degree
• Knowledge of Schwab products, services and support systems is a plus
• Knowledge of Agile methods and processes is a plus
What's in it for you
At Schwab, we're committed to empowering our employees' personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you'll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.
We offer a competitive benefits package that takes care of the whole you - both today and in the future:
- 401(k) with company match and Employee stock purchase plan
- Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
- Paid parental leave and family building benefits
- Tuition reimbursement
- Health, dental, and vision insurance