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Lead Services Consultant

AT Celonis
Celonis

Lead Services Consultant

Tokyo, Japan

We're Celonis, the global leader in Process Mining technology and one of the world's fastest-growing SaaS firms. We believe there is a massive opportunity to unlock productivity by placing data and intelligence at the core of business processes - and for that, we need you to join us.

The Team:​

Celonis Services is a strategic services organisation that focuses on the technical aspects of our customers' journeys as well as generating tangible business value during the engagements.  It includes Consulting Services, Academy and Customer Support. We are thought leaders with deep product, technical and domain expertise and focus on delivering Celonis implementations maximizing business value and driving product adoption for our customers. We achieve this by bringing together our best practices, delivery experience, award-winning enablement and support expertise. 

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The Role:

As a Lead Consultant, you lead our agile project teams to accelerate our customers’ digital transformation and drive Celonis’ international expansion. You identify our customers’ strategic priorities and lead your project team towards developing data-driven process insights and actions to ensure that customers receive maximum value. You always leverage the newest features and functionalities of the Celonis software, such as Process Automation, Task Mining, Artificial Intelligence and Machine Learning. 

The work you’ll do:

Initiate 

  • Conduct Business workshops to translate customers' strategic objectives into high-impact Celonis use cases
  • Coordinate with Data Operations team from Celonis to connect our solution to the customer IT environment (data extractions)

Implement

  • Lead the Celonis implementation project to ensure the optimal solution to tackle the defined use cases (Data modelling, Data transformations, Process analysis building, KPIs building)
  • Use our Celonis technology to identify process inefficiencies and understand the root causes, always in close collaboration with the customer

Adopt 

  • Lead value workshops to develop business cases and define measures to improve process inefficiencies
  • Define the most relevant KPIs measuring the customer’s success
  • Quantify the business and financial potential and present the findings to the management
  • Automate tasks to drive value and improve the process conformance rate

Monitor and enable

  • Manage customer expectations and project planning
  • Demonstrate and train customers users (set the foundation of the path to value to make the long-term customer success journey happen

The qualifications you need:

  • 8+ years working experience in IT-Consulting, Solution/Data Consulting or Process Improvement Consulting, within Software Vendors, Consulting firms or System integrators
  • Demonstrated ability to translate business requirements into technical solutions (Data models) 
  • You are knowledgeable of data related languages (SQL required, other programming languages such as Python are a plus...) 
  • A strong appetite for value driven approaches (KPIs definition, business case calculations, value realization approaches) and Data topics (Big Data, Data Mining, and Process Mining)
  • General understanding of companies business processes and related financial metrics and are willing to learn in this area. Knowledge of standard ERPs (SAP and related business processes (Order to cash, procure to pay…) is a strong plus.
  • Willing to develop a strong expertise on a solution through a continuous learning approach
  • Strong consulting skills and enjoy interacting with various customers (Business workshops up to solution demonstrations)
  • Excellent analytical skills, well-organized and you are known for being a quick learner
  • Fluency in Japanese and English
  • Bachelors or Masters in: Technology Management, Business Informatics, Computer Science, Information-oriented Business Administration/ Economics, Mathematics or a comparable degree program
  • Possess a Level 3 Nissho Bookkeeping Certification or an equivalent qualification or knowledge

What Celonis Can Offer You:

  • Pioneer Innovation: Work with the leading, award-winning process mining technology, shaping the future of business.
  • Accelerate Your Growth: Benefit from clear career paths, internal mobility, a dedicated learning program, and mentorship opportunities.
  • Receive Exceptional Benefits: Including generous PTO, hybrid working options, company equity (RSUs), comprehensive benefits, extensive parental leave, dedicated volunteer days, and much more.
  • Prioritize Your Well-being: Access to resources such as gym subsidies, counseling, and well-being programs.
  • Connect and Belong: Find community and support through dedicated inclusion and belonging programs.
  • Make Meaningful Impact: Be part of a company driven by strong values that guide everything we do: Live for Customer Value, The Best Team Wins, We Own It, and Earth Is Our Future.
  • Collaborate Globally: Join a dynamic, international team of talented individuals.
  • Empowered Environment: Contribute your ideas in an open culture with autonomous teams.

About Us:

Celonis makes processes work for people, companies and the planet. The Celonis Process Intelligence Platform uses industry-leading process mining and AI technology and augments it with business context to give customers a living digital twin of their business operation. It’s system-agnostic and without bias, and provides everyone with a common language for understanding and improving businesses. Celonis enables its customers to continuously realize significant value across the top, bottom, and green line. Celonis is headquartered in Munich, Germany, and New York City, USA, with more than 20 offices worldwide.

Get familiar with the Celonis Process Intelligence Platform by watching this video.

Celonis Inclusion Statement:

At Celonis, we believe our people make us who we are and that “The Best Team Wins”. We know that the best teams are made up of people who bring different perspectives to the table. And when everyone feels included, able to speak up and knows their voice is heard - that's when creativity and innovation happen.

Your Privacy:

Any information you submit to Celonis as part of your application will be processed in accordance with Celonis’ Accessibility and Candidate Notices

By submitting this application, you confirm that you agree to the storing and processing of your personal data by Celonis as described in our Privacy Notice for the Application and Hiring Process.

Please be aware of common job offer scams, impersonators and frauds. Learn more here.

Client-provided location(s): Tokyo, Japan
Job ID: 6012073003
Employment Type: Other