Senior Manager End User Technology
3 days ago• Chicago, IL
Salary range is:
$132,898.00 - $195,000.00
This position is bonus and/or commission eligible.
CCC Intelligent Solutions Inc. (CCC) is a leading cloud platform for the multi-trillion-dollar insurance economy, creating intelligent experiences for insurers, repairers, automakers, part suppliers, and more. At CCC, we're making life just work by empowering more than 35,000 businesses with industry-leading technology to get drivers back on the road and to health quickly and seamlessly. We're pushing boundaries with innovative AI solutions that simplify and enhance the claims and repair journey. Through purposeful innovation and the strength of its connections, CCC technologies empower the people and industry relied upon to keep lives moving forward when it matters most. Learn more about CCC at www.cccis.com.
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The Role
We are seeking a strategic and technically proficient Senior Manager of End User Technology to lead the delivery and optimization of the end user experience across the organization. This role oversees a cross-functional IT team and is responsible for the secure, efficient, and modern operation of systems that support communication, collaboration, identity, and device management—while ensuring alignment with InfoSec standards and enterprise architecture goals.
Key Responsibilities:
- Lead and mentor a diverse IT team across key disciplines including:
- Identity & Access Management: Active Directory, Okta, Microsoft Entra
- Unified Communications: Microsoft Teams, Exchange Online
- Endpoint Management: Jamf, Apple Business Manager (ABM), Microsoft Intune
- Storage & Collaboration: File Shares, SharePoint, OneDrive
- Printing Solutions: UniFlow, Papercut
- Telecom: Zoom Phone, Microsoft Teams DR
- Enterprise Tools: Jira, Confluence, Jira Service Management (JSM)
- Serve as an operational enforcer of InfoSec policies, ensuring compliance with governance, access control, and secure configurations across the end user tech stack.
- Drive enterprise-wide technology modernization initiatives, including:
- Cloud platform migrations for scalability and availability
- Infrastructure redesign
- Tech stack consolidation to reduce costs and improve operational efficiency
- Lead incident response as a designated incident commander for high-impact events, overseeing communication, remediation, and postmortem analysis.
- Champion service management transformation while improving response workflows.
- Architect and implement complex system integrations, improving data flow between Salesforce, Workday, Active Directory, Jira, JSM, Oracle, and legacy systems.
- Collaborate in IT budgeting, including lifecycle planning, DevOps investments, and staff development.
- Partner with internal AI and innovation teams to develop governance frameworks, agent models, and data access standards that support responsible AI implementation.
Requirements:
- 8+ years of progressive IT experience with 3+ years in a leadership or senior management role
- Deep technical knowledge of end user technologies, SaaS platforms, and enterprise IT operations
- Proven success leading cross-functional teams and complex enterprise projects
- Strong understanding of security best practices, compliance standards, and identity architecture
- Experience with AV/telecom systems and enterprise collaboration platforms
- Demonstrated ability to manage budgets, lead vendor negotiations, and drive cost savings
- Excellent problem-solving, incident management, and stakeholder communication skills
- Bachelor's degree in Information Technology, Computer Science, or related field (Master's or certifications like ITIL, PMP, or Microsoft/AWS certifications a plus)
About CCC's Commitment to Employees:
CCC Intelligent Solutions understands that our employees play an integral role in our vision to shape a world where life just works. Our team is defined by our values of Integrity, Customer-Focus, Innovation, Inclusion & Diversity, Tenacity, and Connection. Through diverse perspectives, purposeful innovation, and the strength of connections, our technologies empower the people and industry relied upon to keep lives moving forward when it matters most.
At CCC, together everyone can thrive as we innovate and collaborate, creating employee experiences that just work. We are committed to providing opportunities for our people to make real-life impacts, advance in their careers, and contribute to CCC's success.
CCC offers competitive compensation and benefits to support you and your families, including:
- 401K Match
- Paid time off
- Annual Incentive Plan Performance Bonus
- Comprehensive health insurance
- Adoption Assistance
- Tuition Reimbursement
- Wellness Programs
- Stock Purchase Plan options
- Employee Resource Groups
For more information about our benefits, please check out our careers site.
Here, you belong. You are seen, valued, and respected. We celebrate you for who you are and all you bring. Every voice is heard and is important to our success. You can hear what employees have to say about our culture here
If you require reasonable accommodation to complete a job application, please contact (800) 621-8070.
Client-provided location(s): Chicago, IL
Job ID: CCC-0014087
Employment Type: FULL_TIME
Posted: 2025-07-22T11:37:53
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- HSA
- HSA With Employer Contribution
- On-Site Gym
- Mental Health Benefits
- FSA
- Pet Insurance
Parental Benefits
- Family Support Resources
- Adoption Assistance Program
- Adoption Leave
- Non-Birth Parent or Paternity Leave
- Birth Parent or Maternity Leave
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
- Work-From-Home Stipend
Office Life and Perks
- Commuter Benefits Program
- Casual Dress
- Happy Hours
- Snacks
- Some Meals Provided
- Company Outings
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
- Volunteer Time Off
Financial and Retirement
- 401(K)
- 401(K) With Company Matching
- Company Equity
- Stock Purchase Program
- Performance Bonus
- Relocation Assistance
- Financial Counseling
Professional Development
- Tuition Reimbursement
- Promote From Within
- Mentor Program
- Shadowing Opportunities
- Access to Online Courses
- Lunch and Learns
- Work Visa Sponsorship
- Internship Program
- Leadership Training Program
Diversity and Inclusion
- Diversity, Equity, and Inclusion Program
- Employee Resource Groups (ERG)
Company Videos
Hear directly from employees about what it is like to work at CCC Intelligent Solutions.