Sr. Technology Coordinator

Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila)

Sr. Technology Coordinator

Summary:

• To provide technical assistance by answering questions and resolving problems on the organization's computer hardware, system software, applications software and all other computer related problems

General Responsibilities:

• Resolves assigned tickets / work orders within defined SLA and ensure that ticket is classified as per standard and resolution is documented clearly

• Performs activities for seamless installation, move or change as required by Ticket / work order or a project.

• Provides IT support to events like town halls etc. which require presence of field services.

• Updates IT asset inventory with any changes made due to ticket or work order. Ensure any IT asset issued is updated in inventory with required specific details. • Conducts regular asset maintenance as pre-defined in support documents.

• Updates the kiosk machines with mandatory patches on a timely manner.

• Tests and provide results for new packages or patches as required.

• Conducts training to colleagues, customers or newly hired IT coordinator.

• May be assigned / rotated across other related sub-functions in IT.

• Other job-related duties that may be assigned from time to time

• Flexible with all shifts as we provide support 24/7.

Basic Qualifications:

• Educational Background: At least 2 years of college

• Professional Experience: 1 year work-related experience

• Skills Required:

• Proficient in MS Office

• Microsoft Certification (MSCE) is an advantage

• Intermediate hardware knowledge

• Intermediate troubleshooting skills

• Good written and verbal English communication skills

• Willing to work in a shifting schedule

• Willing to work in Alabang

Preferred Qualification:

• Apps Script and G Suite experience is a plus

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.