Senior Associate, CDFI Program

We focus on innovation and opportunity -- on long term well being for our associates, customers, and communities. We dream in disruption -- at scale -- especially for those who have been underserved. This is the language of changing things for the better, of the future, and...of Capital One.

Community Finance's commitment to impact is clear. In 2022, the company provided more than $7.19 billion in community development loans, and we have been an industry leader in community development lending for many years. Our Community Finance team is one of the top providers of affordable housing opportunities in banking.

Community Finance is on a multi-stage journey to reimagine the way it operates through a more strategic approach to its core work and advocacy efforts, next-generation analytical and reporting capabilities, and innovation that leverages Capital One's scale and influence. This combination of being a well-managed, data-driven organization with core strengths in financing affordable housing is what will help distinguish Community Finance from its peers and deepen our impact.

The Community Development Financial Institution team within Community Finance partners primarily with the Small Business Bank team to manage CDFI relationships, originate capital, service and monitor the portfolio. As part of the CDFI Team, you will manage relationships, originate new money loans and renewals, have the opportunity to partner with other team members and program stakeholders on driving strategic business direction that leads to well-managed and sustainable performance. You will be asked to challenge our current well-managed processes to ensure they are scalable and effective.

In this role you will be working on a team that is truly changing banking for good, driving operational excellence for Capital One's CDFI program. You will have the opportunity to help guide the Community Finance team toward its vision of "Building inclusive, thriving, resident-centered communities that catalyze opportunity and promote well-being."

In this role, you'll be expected to demonstrate proficiency in:

• Partnership: You are wired for collaboration and connection. You thrive in a matrix organization because you know that together we are better. You will work closely with colleagues across External Affairs, CF, SBB, and Capital One, and with external partners to cultivate and maintain relationships, as well as to drive partner understanding of and alignment with programming goals, and ensure faithful execution.

• Strong judgment: You'll develop a deep end-to-end understanding of products and offerings, and how they fit into the larger ecosystem. You will exercise judgment and critical thinking to problem-solve challenges, and identify opportunities to improve program execution or our programmatic approach.

• Executive communication skills: You will leverage strong written and oral communication skills to provide transparency to stakeholders on progress, outcomes, and any improvement opportunities surfaced.

• Clear results orientation: You will display an intense focus on achieving both short and long term goals. You should be able to execute an agenda in an uncertain and fluid environment.

We want you if you are:

• Impact-driven. You dream big. You desire to make the world a better place, and you get energy from working with others with similar passions to accomplish big, bold goals.
• Intellectually Curious and a Learner. You ask why, you explore, you're not afraid to blurt out your crazy idea or follow a lead for weeks to find someone with an answer. You are comfortable with ambiguity, and a seeker of new challenges. You have a hunger to learn new things, all while exhibiting humility when the time comes to ask for help.
• A Do-er. You're biased toward action, you try things and sometimes you fail. You can get around roadblocks and stay focused on Enterprise goals. You're well organized, able to multitask and able to prioritize your work. You pay attention to detail but also can see the big picture.
• A Communicator & Influencer. You can communicate complex ideas clearly regardless of your audience. You always can rally associates to work with you.
• Passionate & Customer Focused. You have a desire and ability to connect with our external and internal customers and stakeholders to fully understand their needs. You care about doing what's best (not what's easiest) for the community and for Capital one's associates and business. You don't shy away from hard conversations or nuanced decision making, in your drive toward the best outcomes.
• A Team Player. You enjoy working with diverse people and driving the team toward a common goal. You have the ability to put the team before yourself and establish long-lasting relationships.

"We recognize that many life paths can contribute to interest in this role. We value all experience, whether gained in a classroom or through other paths, and invite everyone who meets the qualificationsto apply for this role."

Basic Qualifications:

• High school diploma, GED, or equivalent certification
• At least 3 years of experience in credit, lending, relationship management, or any combination of the three

Preferred Qualifications:

• At least 4 years of experience in program management, CDFI, small business lending, or any combination of the three
• Experience collaborating with and coordinating a variety of stakeholders, including more senior stakeholders
• Completion of formal credit training program, or equivalent work experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

New York City (Hybrid On-Site): $99,500 - $113,600 for Sr. Associate, Community Finance

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).