Manager, Process Management - Capital One Merchant Services (Hybrid)
As a Manager, Process Management on the Merchant Services and Complaints team within the Enterprise Payments Debit organization, you will be responsible for oversight of the Acquiring and Debit Acceptance processes to ensure flawless performance and delivery. You will directly influence and shape strategy as well as develop controls to monitor network compliance and our third party payment processor performance. This role will require understanding the technical processes and flow of information between the third party and Capital One, as well as, the non-technical processes which enable well-managed operational performance. Additionally, you will have responsibility for understanding the objectives of various lines of business and supporting the needs of those objectives by providing Debit payment subject matter expertise, thought leadership, and effective third party engagement.
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Specifically, this scope will support the Debit rail.
Responsibilities
- Helping with the development of the Acquiring and Debit Acceptance strategic vision and lead projects in support of that vision
- Liaising with the third party payment processor to: build and foster relationships, maintain adherence to the third party operating agreement, engage in the third party governance committee, oversee and resolve settlement related and network processing issues
- Partnering with teams across the enterprise to understand and influence their Debit related payment priorities; including respective Lines of Business (e.g., Card, COAF), Product/Tech, Governance, Risk and Compliance teams
- Acting in a leadership capacity with the Debit Network and Processors team helping to oversee day to day tasks with the third party including: setting weekly agendas, prioritizing initiatives, being the first point of escalation, and solving problems
- Maintaining oversight and accountability for Network compliance findings ensuring complete and timely resolution to avoid enforcement actions and fines
- Developing monitoring routines to ensure regular execution of controls and escalation of issues
- Delivering monthly business reporting updates on-time and support delivery of content to Enterprise Payments and Line of Business Accountable Executives
- Managing Issues/Events ensuring robust problem solving, remediation activities, and documentation are in place prior to closure
- Defining and leading the well-managed journey for Acquiring and Debit Acceptance focusing on sustainable well-managed processes while driving efficiency and continuous process improvements
Skills
- Process Management
- Project Management
- Independently working in open space
- Ability to create and effectively deliver presentations
- Understanding of risk management concepts
- Understanding of analytical data environments and data skills
Location: This role is hybrid, where you will be expected to spend 3 days per week working in office and the remainder of the week working virtually.
Basic Qualifications
- High School Diploma, GED, or Equivalent Certification
- At least 3 years of Project, Process, or Relationship Management Experience
- At least 3 years experience in the Financial Industry or Banking Industry
- At least 2 years of experience using Google Suite or Microsoft Office
Preferred Qualifications
- BPM, PMP, Lean, Agile or Six Sigma certification
- At least 3 years of experience in the payments industry
- At least 3 years of Third Party Relationship Management, Transaction Processing, or Network Management
- At least 3 years of experience working in Snowflake or Databricks
- At least 3 years of experience working with SQL or Python
- At least 5 years of Project, Process, or Relationship Management Experience
More Benefits, More Health, More Wealth, and More Life
Capital One believes in encouraging you to fill up your cup and come back fresh. Combine that with above and beyond benefits and you might be onto something.
- Medical, Dental, Vision, Prescription coverage Day 1
- Flexible Schedule Options
- Paid Time Off
- Wellbeing offerings such as backup childcare and Mental Wellness support
- Tuition Reimbursement
- Paid Training and Development offered quarterly
- Flexible Spending Account
- Life Insurance
- Disability Insurance
- 401 K and Stock Purchase Plan
At Capital One, we strive to attract the best people to give them the opportunity to be great."
-Rich D. Fairbank, Chairman, Founder and CEO
We believe in the Power of one
Work & Culture at Capital One
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $126,700 - $144,600 for Manager, Process Management
Richmond, VA: $115,200 - $131,500 for Manager, Process Management
Wilmington, DE: $115,200 - $131,500 for Manager, Process Management
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).