Training Coordinator - AF

"I can succeed as a Training Coordinator at Capital Group."

As the Training Coordinator, you'll be the primary point of contact for training logistics, support, and coordination for American Funds Training & Development on our Operations Group team. Working across the American Funds Service Group (AFSG), the mission is to create exceptional value and ease in the service experience for clients while fostering an engaging environment for associates who are the foundation of all we do. AFSG is comprised of over 2,400 associates located in 4 offices across the US - Irvine, CA, San Antonio, TX, Carmel, IN and Norfolk, VA. In AFSG, you'll be an integral part of that mission.

Your scope will include proactively evaluating training and classroom needs as well as collaborating with various team members, across multiple departments, to ensure the business needs are met. You will also create and maintain training schedules as well as set up course offerings in our training systems. Using tools like our Learning Measurement System (LMS), you will monitor and update the supported curricula and content, maintain associate records for completion, act as the primary point of contact for LMS-related questions, and research/resolve technical issues. You will create and maintain processes for coordination work.

• You demonstrate working knowledge of training systems (e.g., WorkDay Learning, SharePoint Online, Workfront Work Management systems, NovoEd, etc.).
• You have strong organizational skills and related experience coordinating training or events.
• You are highly observant and have a great amount of anticipation. This helps you complete requests in a comprehensive and detailed manner, anticipating client needs and ensuring nothing is missed.
• You enjoy working in a fast-paced environment where nimble learning, critical thinking, and proactive teamwork are essential for success.
• You are action oriented with excellent problem-solving skills to tackle complex problems.
• You have ability to determine work prioritization, juggle multiple tasks simultaneously, and shift focus to meet urgent deadlines.
• You work quickly enough to meet tight deadlines but carefully enough to maintain a high degree of accuracy.
• You have high learning agility, can learn and adapt to new technology quickly, and can learn and maintain knowledge of multiple business units.
• You have a proven process that you rely upon to ensure nothing slips through the cracks.
• You are a skilled communicator; your verbal and written communication is effective, clear, concise, and appropriate. You place a high value on being authentic, respectful, and engaging.

• You are comfortable working independently as well as collaboratively in a team setting to accomplish tasks.
• You participate as an active member on project teams and contribute to the outcome.
• You can identify areas for improvement within department processes, make recommendations, and implement solutions.
• You demonstrate strong intellectual curiosity and desire to work in an environment of continuous innovation and learning.