Business Support Analyst

Job ID Number

R5115

Employment Type

Worksite Flexibility

Job Summary

Job Description

We are seeking a Business Support Analyst to provide support for various projects with critical data processing systems. This position is a full-time and hybrid W2 contract.

What You’ll Do

• Support various applications and monitor the help desk

• Accept help desk tickets, analyze reported problems, and assist users with timely resolutions

• Document issues and resolutions, test applications to replicate reported issues

Understand and work with Use Cases, Business Requirements Documents (BRD), User Stories, Test Scripts, and other related documentation

What You’ll Need

Required:

• 3-5 years of experience in Business Analysis, Software Testing, and Customer Service/End User Support/Helpdesk Support

• Knowledge of various documentation including BRD, FRD, Use Cases, User Stories, Test Scripts, etc.

• Ability to analyze complex business processes and workflows, assisting users with issue resolution

• Excellent verbal and written communication skills

• Bachelor's degree or equivalent study required

Physical Demands:

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Reasonable Accommodation Statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.

Equal Employment Opportunity Policy Statement

CAI is committed to equal employment opportunity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or veteran status. All employment decisions are based on valid job requirements, including hiring, promotion, and compensation. Harassment and retaliation are prohibited.