Job ID Number
R5373
Employment Type
Full timeWorksite Flexibility
HybridJob Summary
We are looking for an Application Technical Specialist functioning as a Technical Business Analyst to work with DOL staff to identify and document existing paper-based workflows that can be streamlined and automated in the ServiceNow system.Job Description
We are looking for a Business Analyst II to function as a Technical Business Analyst to identify and document existing paper-based workflows that can be streamlined and automated in the ServiceNow system. This position will be full-time and hybrid in Trenton, NJ.
What You'll Do
Work with staff to identify and document existing paper-based workflows that can be streamlined and automated in the ServiceNow system
Want more jobs like this?
Get jobs in Trenton, NJ delivered to your inbox every week.
The resource will also be responsible for identifying reports, SLAs, and KPIs
Meet with various parties involved in each process to document current activities
Assess and determine if these activities can be streamlined
Gain consensus on the streamlined approach and build these processes into ServiceNow
Identify reports, SLAs, and KPIs to measure performance and timeliness
What You'll Need
Required:
2 years of ITIL/Service Management experience
3 years' experience with Workflow Configuration using ServiceNow
3 years' experience with Service Management (ServiceNow preferred or similar IT Service Management tools)
Strong technical problem-solving skills experience
2 years of ServiceNow, Footprints, or other ITSM tools experience
Knowledge of the available types of rules and the triggers, criteria, and actions that are used to construct automation of the standard, repetitive actions that occur in a business environment
7 years of overall technical business analyst experience
2 years' Experience in automating workflows in a Service Management application
Strong technical problem-solving skills experience
2 years' Experience communicating complex concepts to technical and non-technical stakeholders
Experience communicating complex concepts to technical and non-technical stakeholders
Preferred:
Knowledge of ServiceNow to automate workflow management
Process improvement experience
Ability to identify value-added steps and eliminate non-value-added steps in workflows
Experience identifying and establishing KPIs and reports
ITIL/Service Management
Process improvement experience Desired 3 Years
Bachelor’s Degree
Physical Demands
Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standards
Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor
Reasonable Accommodation Statement
If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to application.accommodations@cai.io or (888) 824 – 8111.
Equal Employment Opportunity Policy Statement
CAI is committed to equal employment opportunity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or veteran status. All employment decisions are based on valid job requirements, including hiring, promotion, and compensation. Harassment and retaliation are prohibited.