What you'll be doing
Leverage data from the warehouse to uncover insights into user behavior and identify opportunities to boost product engagement. Maintain and adapt Tableau dashboards to evolving business needs. Analyze member activity-including engagement, acquisition, retention, and revenue-to inform strategic decisions. Conduct ongoing product and marketing performance analyses, using tools to track customer journeys and improve user experience. Collaborate with BI and Engineering to resolve data issues and ensure data quality. Present applicable insights to team members to guide business strategy and investments.
Experian Consumer Services is looking for a Data Analyst II to guide user behavior reporting and deliver applicable insights across teams. This hands-on role involves translating our needs into data questions, writing complex SQL queries, and building reports and dashboards. You'll focus on product analytics, user engagement, and performance trends, collaborating with Product, Marketing, UX, and Tech teams.
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About Experian
Experian is a global company in data services, helping organizations and consumers manage risk and make informed decisions. We empower individuals and businesses at important life moments, from purchasing a home to expanding customer bases. With over 125 years of experience, we specialize in data gathering, analysis, and fraud prevention. Our 21,700 employees across 30 countries are dedicated to innovation and creating opportunities for a better tomorrow. Recently ranked the fifth-best company to work for in Costa Rica, we prioritize inclusive culture, employee well-being, and career development. Join us at www.experian.com/careers to be part of our team.
Experience and Skills
Qualifications
- 3+ years of professional experience in analytical/statistics focused position from an internet environment.
- Knowledge of relational database theory and proficient in writing and understanding complex SQL code.
- Experience with Business Intelligence tools (Tableau, Alteryx) and real time dashboard development.
- Will understand data, combining large volumes of data and complex questions into clear analyses and applicable findings using quantitative reasoning.
- Analytical thinker with the capacity to provide insight into online behaviors, activities and identify opportunities to increase the online experience.
- Bachelor's degree in quantitative discipline, e.g. Mathematics, Statistics, Economics or related field.
Additional Information
- Benefits/Perks:
Our benefits include: Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.
- This is a fully remote job opportunity. #LI-Remote
- Our uniqueness is that we celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's people first approach is award-winning; Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.