Print Production Supervisor - Onsite (Night Shift)

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.

Broadridge is growing! We're seekinga Supervisor of Print Production Operations to join our dynamic team in South Windsor, Connecticut. In this role, you will be responsible for all facets of print production, including all printers. This includes developing and implementing strategies to improve PEQ (Productivity, Efficiency, and Quality) along with overall talent development of all associates. The Supervisor is responsible for ensuring that appropriate staff levels are maintained and all associates are properly trained to perform their functions, ensuring that all SLAs are met in a timely manner.

• Maximizes productivity, efficiency, and quality by working with all internal clients and external vendors. This will include, but is not limited to, account management, quality control, production, staffing vendors, and technical support.
• Ensure that all equipment problems are addressed with the appropriate vendor (Tech Support) on a timely basis. Document downtime correctly for each instance.
• Coordinate with all departments, ensuring that all materials are printed and in accordance with our client commitments/deadlines.
• Work with management to review expected volumes and identify appropriate staffing levels. Assist the manager in communicating staffing requests to temp agencies to ensure night shift temp requirements are met. Work with management to develop staff schedules to meet department and business commitments.
• Responsible for ensuring that all testing is completed in a timely manner with accurate documentation. Working with all parties to ensure that all new products, hardware, and software are thoroughly tested prior to approval, and that the implementation process is completed to department standards
• Design and implement daily production reports that monitor productivity, quality, unit costs, and backlogs. Ensuring that the reports are prepared in a timely manner and that the data is accurate and used to improve overall PEQ.
• Cross-train staff to ensure that multiple backups are available to support each function on the night shift. Assist management in documenting operator procedures and ensure that staff are appropriately trained to perform their required functions. Identify key staff/top performers and implement plans to help them reach their full potential through various training and work assignments.
• Provide technical assistance to operators with respect to resolving file problems, troubleshooting issues on the inserters, etc.
• Prepare and deliver periodic performance reviews and development plans for assigned staff. Effectively deal with personnel-related issues and ensure that the assigned staff is effectively managed.
• Monitors and addresses all inventory concerns with Account Management and Procurement as needed.

• High school diploma or equivalent required, associates or bachelors degree preferred
• 3-5 years supervisory experience leading a team in a high-paced environment, along with 1-2 years of relevant print/mail, production or manufacturing experience preferred
• 3-5 years print maintenance experience preferred
• Strong skills with Microsoft Office suite (Word, Outlook, and Excel, including knowledge of pivot tables, advanced formulas, file linking, charts/graphs, etc.)
• Strong interpersonal skills. Must be able to work effectively in a team environment and promote teamwork.
• During Month Ends and as the business requires, must be available to work extended hours to meet SLA's for the different clients serviced