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Manager- Business Process

Boston, MA

Broadridge is currently recruiting a Business Process Manager for the Revenue and Expense Management Solutions team. In this role, you will work closely with management in efforts to continually improve operational effectiveness. This role is expected to have experience in the financial industry and a track record of driving process, project, and product change. In this position you will work closely with a wide range of business stakeholders to understand existing business workflows with the objective of identifying ways they ca n be improved or automated. As a result, you will often find yourself holding meetings, researching processes and best practices, collecting data, analyzing information, and performing related tasks. You will also be closely involved in documenting procedures and presenting new process designs to stakeholders for discussion and sign off.

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To be successful in this role, you must be able to understand the wholistic business, appreciate project objectives, identify appropriate measurements, and be able to apply your understanding of operational efficiency to organize improvement initiatives. Management consulting experience is a plus as this role is expected to work within the management structure to initiative transformational change within the business.
Facilitating workshops that involve eliciting business requirements for project and process improvement/automation efforts
Collaborating with key stakeho lders on process improvements, automation capabilities, product enhancements, and clearly defined end-to-end use cases
Understanding product competencies and constraints to ensure potential solutions are a business fit
Leading process redesign efforts and presenting solutions for stakeholder sign off
Executing process change execution
Educating business users responsible for running and operating business processes
Monitoring, measuring, and make a response to feedback on process performance and improvement
Reviewing industry and client information to ensure that the technology and service is constantly improved to ensure the outstanding solution.
First-level degree (e.g., Bachelor’s) or graduate/second-level degree (e.g. MBA, Master’s)
Demonstrate sig nificant initiative and be able to perform autonomously, while adhering to executive management governance
Solid hands-on experience of financial technology experience, Preferable on products such as Revport, FiServ Advantage, Quartal Fee Manager, or Redi2 Revenue Manager are preferred.
Nice to have prior knowledge on SQL
Project Management background with a focus on software implementations
Prior working experience as a Business Analyst is a plus
Understanding of Microsoft Office, including MS Project
Proficient in analytical skills and persistence in problem solving
Superior written and verbal communication, including the ability to concisely communicate sophisticated business findings to executive directorate
Excellent organizational and time management skills
Passion to learn an d excel in a dynamic team.
Why join Broadridge?
We offer a valuable benefits package effective date of hire including comprehensive healthcare (medical/prescription drug, dental, and vision), wellness benefits, fertility treatment, inclusive parental leave, life insurance, tuition reimbursement, disability benefits and more.
We support a number of associate-led networks where associates with similar backgrounds and interests can find peer support, shape company policy and culture, receive mentorship from senior members, and develop their careers.
We provide a competitive 401k plan with employer match and additional basic company contribution.
We encourage our associates to rest and relax by taking advantage of our generous paid time off program including vacation, personal holidays, sick time, and paid company holidays.
We strive to impro ve both our environmental impact as well as our industries’ by partnering with our clients to decrease their carbon footprint through digitization, data, and innovation.


Job ID:
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • FSA
    • FSA With Employer Contribution
    • HSA
    • HSA With Employer Contribution
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • Fitness Subsidies
    • Pet Insurance
    • Mental Health Benefits
  • Parental Benefits

    • Family Support Resources
    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
    • Adoption Leave
    • Fertility Benefits
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
    • Work-From-Home Stipend
  • Office Life and Perks

    • Commuter Benefits Program
    • Casual Dress
    • Happy Hours
    • Company Outings
    • On-Site Cafeteria
    • Holiday Events
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Leave of Absence
    • Volunteer Time Off
    • Unlimited Paid Time Off
  • Financial and Retirement

    • 401(K)
    • 401(K) With Company Matching
    • Performance Bonus
    • Financial Counseling
    • Relocation Assistance
  • Professional Development

    • Tuition Reimbursement
    • Promote From Within
    • Mentor Program
    • Access to Online Courses
    • Lunch and Learns
    • Leadership Training Program
    • Internship Program
  • Diversity and Inclusion

    • Founder led
    • Woman founded/led
    • Black founded/led
    • Latinx founded/led
    • Asian founded/led
    • Diversity, Equity, and Inclusion Program

Company Videos

Hear directly from employees about what it is like to work at Broadridge.