Maintain exceptional client relationships; leads investigation and successfully resolves any service/delivery and/or billing issues. Responsible for all planning surrounding daily, month-end and annual production runs. This includes ensuring material is available, providing production with volumes and instructions, attending production planning meetings, communicating progress to the client and providing any reporting back to client You will participate in the planning/presenting at Quarterly reviews with the client Work with client and internal resources to implement client changes. Ability to have face to face conversations with clients Identifies and participates in meetings to implement process improvements. Participates in cross functional groups that are implementing business initiatives Display a positive attitude and inspires others for greater performance Decline any decision which could breach BR best practice, cause harm/risk to a client or harm/overwhelm an ass ociate. May perform other duties/responsibilities as needed or assigned.
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Preferred Qualifications:
Associate degree or equivalent experience preferred
At least 2 years in a Client Services role
Skills/Competencies:
Strong written and verbal skills
Strong Microsoft Office Suite
Strong Time Management
Collaborative skills
Base Analytical Skills
Process Management skills
Financial Acumen knowledge
Ability to work in a fast paced, time sensitive and high-pressure environment
* Ability to work under tight deadlines
Requirements:
Travel may be required
Off hour engagement when required
Locations: Brentwood, New York