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Associate Client Support Representative - JR1027532

Duluth, MN
  • Call Handling
  • Inbound calls – High call volume (50-100 calls per day)
  • Outbound calls – Product support and customer education
  • Log call notes in CRM and JIRA
  • Customer Relationship Management
  • Maintain client relationships focused on customer happiness and retention
  • Educate clients on product and program improvements
  • Maintain and track communication with clients
  • Facilitate information flow to all relevant parties
  • Flexibility in work schedule is a necessity
  • Complete additional projects as assigned
  • Customer Education
  • Ongoing product support
  • Editor/tool knowledge base and support
  • Guide customers through Corporate Client Intranets, policies and procedures
  • Troubleshooting/Case Management
  • Research previous and current account activity to resolve issues or answer questions
  • Enter issues for Development to further investigate
  • Close case and follow up with customer on resolution

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Job ID:
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • FSA
    • FSA With Employer Contribution
    • HSA
    • HSA With Employer Contribution
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • Fitness Subsidies
    • Pet Insurance
    • Mental Health Benefits
  • Parental Benefits

    • Family Support Resources
    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
    • Adoption Leave
    • Fertility Benefits
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
    • Work-From-Home Stipend
  • Office Life and Perks

    • Commuter Benefits Program
    • Casual Dress
    • Happy Hours
    • Company Outings
    • On-Site Cafeteria
    • Holiday Events
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Leave of Absence
    • Volunteer Time Off
    • Unlimited Paid Time Off
  • Financial and Retirement

    • 401(K)
    • 401(K) With Company Matching
    • Performance Bonus
    • Financial Counseling
    • Relocation Assistance
  • Professional Development

    • Tuition Reimbursement
    • Promote From Within
    • Mentor Program
    • Access to Online Courses
    • Lunch and Learns
    • Leadership Training Program
    • Internship Program
  • Diversity and Inclusion

    • Founder led
    • Woman founded/led
    • Black founded/led
    • Latinx founded/led
    • Asian founded/led
    • Diversity, Equity, and Inclusion Program

Company Videos

Hear directly from employees about what it is like to work at Broadridge.