- Call Handling
- Inbound calls – High call volume (50-100 calls per day)
- Outbound calls – Product support and customer education
- Log call notes in CRM and JIRA
- Customer Relationship Management
- Maintain client relationships focused on customer happiness and retention
- Educate clients on product and program improvements
- Maintain and track communication with clients
- Facilitate information flow to all relevant parties
- Flexibility in work schedule is a necessity
- Complete additional projects as assigned
- Customer Education
- Ongoing product support
- Editor/tool knowledge base and support
- Guide customers through Corporate Client Intranets, policies and procedures
- Troubleshooting/Case Management
- Research previous and current account activity to resolve issues or answer questions
- Enter issues for Development to further investigate
- Close case and follow up with customer on resolution
Want more jobs like this?
Get Accounting jobs in Duluth, MN delivered to your inbox every week.
Job ID:
Employment Type: Other
Perks and Benefits
Health and Wellness
- Health Insurance
- Dental Insurance
- Vision Insurance
- FSA
- FSA With Employer Contribution
- HSA
- HSA With Employer Contribution
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- Fitness Subsidies
- Pet Insurance
- Mental Health Benefits
Parental Benefits
- Family Support Resources
- Birth Parent or Maternity Leave
- Non-Birth Parent or Paternity Leave
- Adoption Leave
- Fertility Benefits
Work Flexibility
- Flexible Work Hours
- Remote Work Opportunities
- Hybrid Work Opportunities
- Work-From-Home Stipend
Office Life and Perks
- Commuter Benefits Program
- Casual Dress
- Happy Hours
- Company Outings
- On-Site Cafeteria
- Holiday Events
Vacation and Time Off
- Paid Vacation
- Paid Holidays
- Personal/Sick Days
- Leave of Absence
- Volunteer Time Off
- Unlimited Paid Time Off
Financial and Retirement
- 401(K)
- 401(K) With Company Matching
- Performance Bonus
- Financial Counseling
- Relocation Assistance
Professional Development
- Tuition Reimbursement
- Promote From Within
- Mentor Program
- Access to Online Courses
- Lunch and Learns
- Leadership Training Program
- Internship Program
Diversity and Inclusion
- Founder led
- Woman founded/led
- Black founded/led
- Latinx founded/led
- Asian founded/led
- Diversity, Equity, and Inclusion Program
Company Videos
Hear directly from employees about what it is like to work at Broadridge.
