Associate Client Support Representative - JR1027532
•Duluth, MN
Job Description - Call Handling - Inbound calls – High call volume (50-100 calls per day) - Outbound calls – Product support and customer education - Log call notes in CRM and JIRA - Customer Relationship Management - Maintain client relationships focused on customer happiness and retention - Educate clients on product and program improvements - Maintain and track communication with clients - Facilitate information flow to all relevant parties - Flexibility in work schedule is a necessity - Complete additional projects as assigned - Customer Education - Ongoing product support - Editor/tool knowledge base and support - Guide customers through Corporate Client Intranets, policies and procedures
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- Troubleshooting/Case Management - Research previous and current account activity to resolve issues or answer questions - Enter issues for Development to further investigate - Close case and follow up with customer on resolution
Job ID: Employment Type: Other
Perks and Benefits
Health and Wellness
Health Insurance
Dental Insurance
Vision Insurance
FSA
FSA With Employer Contribution
HSA
HSA With Employer Contribution
Life Insurance
Short-Term Disability
Long-Term Disability
Fitness Subsidies
Pet Insurance
Mental Health Benefits
Parental Benefits
Family Support Resources
Birth Parent or Maternity Leave
Non-Birth Parent or Paternity Leave
Adoption Leave
Fertility Benefits
Work Flexibility
Flexible Work Hours
Remote Work Opportunities
Hybrid Work Opportunities
Work-From-Home Stipend
Office Life and Perks
Commuter Benefits Program
Casual Dress
Happy Hours
Company Outings
On-Site Cafeteria
Holiday Events
Vacation and Time Off
Paid Vacation
Paid Holidays
Personal/Sick Days
Leave of Absence
Volunteer Time Off
Unlimited Paid Time Off
Financial and Retirement
401(K)
401(K) With Company Matching
Performance Bonus
Financial Counseling
Relocation Assistance
Professional Development
Tuition Reimbursement
Promote From Within
Mentor Program
Access to Online Courses
Lunch and Learns
Leadership Training Program
Internship Program
Diversity and Inclusion
Founder led
Woman founded/led
Black founded/led
Latinx founded/led
Asian founded/led
Diversity, Equity, and Inclusion Program
Company Videos
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