Accounts Receivable Supervisor

Overview

Bradshaw Home is seeking an experienced Accounts Receivable Supervisor to lead our Collections and DMS teams. This role plays a critical part in overseeing Accounts Receivable operations, ensuring accurate deduction management, monitoring customer payment trends, and driving process improvements. The ideal candidate will have strong leadership skills, a strategic mindset, and experience working with major retailers.

Key Responsibilities

• Directly supervise, coach, and mentor the A/R team to ensure efficiency and accuracy.
• Oversee deduction claims, rebills, and payment terms compliance while managing workloads effectively.
• Monitor customer payment behaviors, identifying risks such as cash flow issues or increasing deductions, and escalate concerns with an action plan.
• Manage customer communications and dispute resolution, maintaining strong relationships to optimize collections.
• Review and reconcile A/R balances, ensuring all transactions are accurately documented and aligned with month-end and fiscal year-end processes.
• Secure approvals and oversee order release processes for customers at credit limits, CIA accounts, and credit card customers.
• Ensure compliance with company policies and audit requirements, including compiling requested reports and supporting year-end audits.
• Drive continuous process improvements, optimize workflows, and recommend strategies for enhanced efficiency.

• BS/BA in Business, Finance, or Accounting preferred.
• 4+ years of A/R management or supervisor experience, ideally within the "big box" retail sector and dealing with large retailers.
• Strong analytical and problem-solving skills, with a keen ability to identify trends and recommend solutions.
• Advanced Excel proficiency (vlookups, pivot tables); experience with NetSuite and High Radius highly preferred.
• Ability to manage multiple priorities, work under pressure, and meet deadlines in a dynamic environment.
• Strong interpersonal skills with persuasive communication, leadership, and process improvement capabilities.
• Experience with supply chain operations is a plus.