WHAT YOU'LL DO
As a Product Owner managing Enterprise Service Portals, you'll be responsible for driving the vision for enhancing the employee service experience at BCG. This domain is instrumental in realizing the IT & Business Platforms Product Portfolio vision to ensure every employee feels like BCG's most valuable customer. We believe that 'intranet is dead', and that there is an opportunity to elevate the employee's digital experience through sophisticated personalization and seamless 'findability' of services and support. You will work in an Agile environment and report directly to the Product Portfolio Lead to deliver Initiatives with measurable value and business outcomes. Stakeholder management is pivotal for this role, as you will often partner with customers to articulate the "What" and "Why" that drives your feature roadmap priorities and how you will collectively measure success over time. Additionally, you will regularly work with your development Squad to deliver the "How" to bring your roadmap to life.
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YOU'RE GOOD AT
Partnering with multiple roles across the organization, offering a customer-focused mindset and proven ability to translate business goals into a feature-driven Product Roadmap
Inspiring the "art of the possible", driving innovation and continuous improvement
Aligning your Enterprise Portal roadmap with our Workflow Digitization products to enhance the end user experience for requesting and consuming services
Communicating clearly and effectively, both written and verbal, to collaborate in a global environment
Engaging in continuous discovery (i.e., surveys, interviews) to better understand and anticipate customer needs
Maintaining an Enterprise, holistic view of challenges across customer segments to promote scalable, long-term solutions in favor of "quick fixes" - in some cases requiring hard tradeoffs according to the value, cost, and speed of delivery
Collaborating with your development squad to translate roadmap Initiatives into actionable Epics and Stories, advocating for scalable and realistic delivery timelines
Articulating the evolving priorities and desired business outcomes for the Quarterly Business Review (QBR) process, while also tracking and articulating key results targeted in previous quarters
Public speaking and influencing senior leadership, especially to 'de-mystify' complex, nuanced topics to drive the right decisions for the organization
YOU BRING (EXPERIENCE & QUALIFICATIONS)
Bachelor's degree required
10+ years' experience working as a Product Owner, Product Manager, ServiceNow Solution Consultant, or related field
ServiceNow subject matter experience preferred, or related product(s)
Strong understanding of service management, business operational processes, and workflow management
Proficiency in Agile methodology, experience in Atlassian stack (i.e. JIRA) or related tools
Strong understanding of emerging technologies, especially GenAI to elevate the customer service chat and enterprise search experience
Background in Consulting industry a plus
YOU'LL WORK WITH
You'll report directly to the IT & Business Platforms Product Portfolio Lead, working very closely with your fellow Product Owners and the entire engineering team(s) including Scrum Lead, Tech Analysts, UX, Developers, and QA Analysts. Additionally, you will work very closely with customers to gather and translate detailed requirements to populate the Product Backlog and support delivery of high-value business Initiatives.