WHAT YOU'LL DO
As part of our GS HR Operations team, you will provide HR administrative support specifically on Candidate background verification process across multiple locations and Business Units.
Accountable for background verification process for new hires
Act as a liaison between BCG stakeholders, candidate and third-party vendor
Manage relationship with the third-party vendors and understand their system. Monitor and track SLA's and gaps and call them out on time to address the same
Coordinate with the background verification partners and the new hires to ensure formalities and protocols are being followed including timelines
Maintain checklist of documents and coordinate with new hires to ensure all relevant documents are shared on time for smooth background verification process
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Discrepancies and insufficiencies to be tracked and highlighted to respective stakeholders
Keep track of open cases and follow up with candidates / employees for closure. Flag issues in a timely manner
Proactively reach out and coordinate with various stakeholders inside or outside of the organization to ensure quicker resolution of the cases
Manage all exceptions through the exception approval processes (to be defined)
Maintain MIS / tracker on a real time basis to track cases
Share monthly reports / dashboard on the background verification process
Maintain personnel files in compliance with applicable legal requirements and internal standards and liaise with the HR ops team to share and secure data
Work closely with the TA and HRSS team to find spaces and suggest any process improvement on the background verification process
Provide general support to GS HR team and perform other duties as assigned or required
Ensuring good new hire experience during background verification process
Validate Invoice from the vendor and get necessary approvals
YOU'RE GOOD AT
Excellent Communication (Oral & Written)
Fosters a spirit of collaboration and teamwork
YOU BRING (EXPERIENCE & QUALIFICATIONS)
A graduation degree
2+ years of relevant work experience in a professional services or multi-national companies. Prior BGV coordination experience is preferred
Knowledge of Workday & experience in Global HR Operations / HR Shared Services preferred
Proficiency in MS Office (Word, Visio, Excel, PowerPoint, Outlook)
YOU'LL WORK WITH
Our Global Services HR Colleagues & other functional POC based in India
ADDITIONAL INFORMATION
YOU SHOULD BE
Service-oriented, flexible and able to work under pressure
Structured way of working, able to multitask; should have an eye for detail
Demonstrates accountability, ownership and ability to handle confidential information
Ability to work in a highly matrixed organization
* Flexibility to support the team to cater to a diverse, international set of stakeholders. Willingness to be flexible with regard to office timing