WHAT YOU'LL DO
As an HR Service Delivery (HRSD) ServiceNow Product Manager you'll be responsible for supporting the end-to-end ServiceNow development lifecycle within the HRSD Platform. You will work in an Agile environment and directly support the Product Owner to deliver Initiatives with measurable business outcomes and key results. You will work closely with customers as well as engineering team members, facilitating and translating customer requirements into effective User Stories for incremental feature delivery. This role is pivotal in connecting the "What" and "Why" as conveyed by the Product Owner to the "How" being prepared and delivered by the Squad.
YOU'RE GOOD AT
Partnering with multiple roles across the organization, offering a customer-focused mindset and proven ability to translate business goals into tactical engineering deliverables via Epics & Stories
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Communicating clearly and effectively with a global team, both written and verbal
Collaborating with stakeholders on the HR Service Delivery roadmap and how it contributes to broader cross-functional service vision to enhance the end user experience for requesting and consuming services/support
Data analysis and modelling, with a strong understanding of SaaS/PaaS configuration best practices
Providing a consultative approach to creative problem solving, advocating for scalable long-term solutions in favor of "quick fixes" (ultimately providing long term benefit for the business and technical architecture)
Root cause analysis and desire to provide scalable long-term solutions, including remediation of major incidents or other operational troubleshooting activities
YOU BRING (EXPERIENCE & QUALIFICATIONS)
Bachelor's degree required
5+ years' experience working as a Business Analyst, Data Analyst, ServiceNow Admin, or related field
ServiceNow subject matter expertise preferred, or related product
Strong understanding of Service Management, business operational processes and workflow management
* Proficiency in Agile methodology, experience in Atlassian stack (i.e. JIRA) or related tools
YOU'LL WORK WITH
You'll report directly to the ServiceNow Product Owner within BCG's IT & Business Platforms Portfolio, working very closely with the entire Product Team including Scrum Master, Developers, and QA Analysts. Additionally, will work with the Product Team's customers to gather and translate detailed requirements to populate the Product Backlog and support delivery of high-value business Initiatives.