About us: At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We're the thrill of the first night in a new place. The excitement of the next morning. The friends you make. The journeys you take. The sights you see. And the food you sample. Through our products, partners and people, we can empower everyone to experience the world.
Our brand new FinTech business unit - with teams in Amsterdam, Bangalore, London and Shanghai - develops new products and drives innovation to help us continue removing financial friction from the travel process. That makes buying and selling travel-related products and services simpler for both travelers and partners.
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Role Description
As a Researcher in Booking.com's FinTech Business Unit, you will advocate for the needs of both travelers and partners, working towards facilitating easy-to-use, secure, and regulated online payments through our payments platform. You will be involved in innovating products that support our business growth and aim to enhance a seamless payment and pay-out experience. You'll also benefit from being part of our friendly, knowledgeable and experienced research community of 50+ Researchers. With many opportunities to learn from others, participate in training opportunities and take part in mentorship activities to grow your career.
We are seeking two Researchers who are experienced in both qualitative & quantitative research methods (such as surveys, diary studies and interviews), as well as secondary & expert methods (such as literature reviews, cognitive walkthroughs and desk research). You have experience working with multi-functional product teams at different phases of the product life-cycle.
Key Job Responsibilities and Duties
- Provide insights, conduct independent research, collect and analyse behaviour through a variety of qualitative and quantitative methods, and working with senior researchers you'll translate these insights and trends into product improvements.
- Support a user-centred design approach by collaborating closely with your UX, product team and others in the business.
- Test out new ways of gathering consumer insights through new research tools or mixing methods.
- Support in advocating for user needs by clearly communicating research findings and recommendations to immediate stakeholders.
For the first role: You'll be an adaptable mixed method researcher who is enthusiastic to work across Fintech on B2B & B2C topics;
- Experience managing B2B online communities and enthusiastic to work on creative ways to help boost engagement
- Experience with running usability studies and supporting stakeholders in running their own tactical studies with tools such as Usertesting.com.
- Flexibility to adapt to different topics to support more experienced Researchers across B2B and B2C research
- Experienced in survey design & offering support with tracker and omnibus surveys
For the second role: Whilst you'll be comfortable in conducting qualitative and quantitative research, you'll have a particular passion for quantitative research and bringing multiple data sources together to understand our users
- Independently lead quantitative studies from inception through delivery, generating key insights about our users for your team and stakeholders.
- Experience in conducting research to uncover user behavior patterns, purchase drivers, and growth opportunities.
- Translate research findings into actionable insights that inform product strategy, and product & design decisions.
- Partner with other researchers, product managers, data scientists, marketing teams, and commercial leaders to drive strategic, data-backed initiatives.
Qualifications and Skills:
- 2-3 years (UX) research delivery in a consultancy, agency or in-house setting
- Bachelor's or Master's Degree in Human-Computer Interaction, Economics, Finance, Business Administration, Cognitive Science, Psychology, or a related field or equivalent experience.
- Experience with primary and secondary research methods
- Experience with designing and implementing (UX) Research projects with a great degree of autonomy
- Strong analytical skills, with a demonstrated ability to distill the output of complex and disparate datasets
- Working knowledge of statistical analysis software, such as SPSS, R or JMP (for role 2).
- Data analysis experience using SQL and Python is desirable (for role 2).
- Excellent communication and presentation skills
- Confident and flexible communicator who is comfortable in a multi-disciplinary environment
- Experience working in Banking, Scaled FinTechs or B2B Financial Regulatory Technology is desirable but not required.
Benefits & Perks - Global Impact, Personal Relevance
Booking.com's Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive compensation and benefits package, as well unique-to-Booking.com benefits which include:
- Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave
- Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)
- Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit
- Contributing to a high scale, complex, world renowned product and seeing real-time impact of your work on millions of travelers worldwide;
- Working in a fast-paced and performance driven culture;
- Opportunity to utilize technical expertise, leadership capabilities and entrepreneurial spirit
- Promote and drive impactful and innovative engineering solutions
- Technical, behavioral and interpersonal competence advancement via on-the-job opportunities, experimental projects, hackathons, conferences and active community participation
- Need more flexibility in your work week? We are happy to consider part-time, and reduced working week opportunities* (min. 32 hours per week, subject to terms and conditions)
Diversity, Equity and Inclusion (DEI) at Booking.com:
Diversity, Equity & Inclusion have been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.
Take it from our Chief People Officer, Paulo Pisano: "At Booking.com, the diversity of our people doesn't just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It's a place where you can make your mark and have a real impact in travel and tech."
We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.
Application Process:
- Let's go places together: How we Hire
- This role does not come with relocation assistance
Pre-Employment Screening
If your application is successful, your personal data may be used for a pre-employment screening check by a third party as permitted by applicable law. Depending on the vacancy and applicable law, a pre-employment screening may include employment history, education and other information (such as media information) that may be necessary for determining your qualifications and suitability for the position.