Experimentation Training and Engagement Specialist I

About Us: At Booking.com, data drives our decisions. Technology is at our core. And innovation is everywhere. But our company is more than datasets, lines of code or A/B tests. We're the thrill of the first night in a new place. The excitement of the next morning. The friends you encounter. The journeys you take. The sights you see. And the memories you make. Through our products, partners and people, we make it easier for everyone to experience the world.

Role Description:

At Booking.com we are proud of the way we use data and experimentation to drive better product decisions. Over the last 20 years, we have continuously invested in building the best possible experimentation culture to enable our colleagues throughout the company to make the best possible decisions for our customers, partners and our business. Culture at scale is managed through engaging with the experimentation community, developing processes, collaterals, improving coordination and education.

• Co-deliver training sessions with more experienced team members and take responsibility for maintaining and updating self-service documentation and workshop materials.
• Facilitate sections of training programs using pre-defined content, actively support audience engagement, and gather structured feedback to inform improvements.
• Draft and update entries in the experimentation knowledge base, including FAQs and guides, with a focus on clarity and accessibility for non-technical audiences.
• Actively collect, synthesize, and organize feedback from the experimentation community to improve training content, documentation, and delivery processes.
• Coordinate logistics and assist with documentation during prioritisation workshops and requirement-gathering sessions, ensuring effective stakeholder participation.
• Coordinate and co-facilitate experimentation forums, preparing content and supporting discussions to improve alignment and knowledge sharing.
• Contribute to cross-functional meetings by owning defined tasks and sharing concise written updates, helping ensure smooth collaboration.
• Support the delivery of the Experimentation Ambassadors program by handling logistics, onboarding coordination, and contributing to communications and materials.
• Draft and help format internal content (ie. blog posts, how-to guides), ensuring it aligns with experimentation best practices and communication standards.
• Contribute to documenting examples of effective experimentation culture and support efforts to identify and share cultural best practices through written or visual content.
• Plan and execute event logistics, including setup, communications, and post-event follow-up for experimentation-related events.
• Help prepare summaries of experiment results and co-develop insights with senior team members for distribution to relevant stakeholders.

• Initial experience (1-3 years) in an analyst or data specialist role, with a developing focus on interpreting data and communicating findings.
• Familiarity with core experimentation methodologies, including A/B testing and statistical concepts (ie. significance); able to follow established best practices with guidance.
• Experience in delivering sections of pre-defined training sessions or onboarding programs, supporting efforts to improve experimentation literacy for specific audiences.
• Developing stakeholder engagement skills; comfortable interacting with team leads and peers to gather feedback or share information, generally with support for more complex discussions.
• Experience contributing to or updating existing knowledge-sharing content, such as documentation or guides.
• Experience in supporting the logistics and execution of events, such as training sessions or team meetings, often involving note-taking or co-facilitating specific segments.
• Developing analytical and critical thinking skills; comfortable exploring defined data sets and drawing initial conclusions with guidance; familiarity with basic data tools.
• Ability to communicate core experimentation and statistical concepts with clarity to non-technical audiences, often with some support for more complex topics; uses analogies to explain basic ideas.
• Communicates clearly on straightforward topics with peers and in small group settings; understands when to ask for clarification or support for more complex communications.
• Reliably completes assigned tasks within their program areas and understands when to ask for support; beginning to identify areas for simple improvements with guidance.

• Booking.com's Total Rewards Philosophy is not only about compensation but also about benefits. We offer a competitive compensation and benefits package, as well unique-to-Booking.com benefits which include:
• Annual paid time off and generous paid leave scheme including: parent, grandparent, bereavement, and care leave
• Hybrid working including flexible working arrangements, and up to 20 days per year working from abroad (home country)
• Industry leading product discounts - up to 1400 per year - for yourself, including automatic Genius Level 3 status and Booking.com wallet credit

• Diversity, Equity & Inclusion have been a core part of our company culture since day one. This ongoing journey starts with our very own employees, who represent over 140 nationalities and a wide range of ethnic and social backgrounds, genders and sexual orientations.
• Take it from our Chief People Officer, Paulo Pisano: "At Booking.com, the diversity of our people doesn't just build an outstanding workplace, it also creates a better and more inclusive travel experience for everyone. Inclusion is at the heart of everything we do. It's a place where you can make your mark and have a real impact in travel and tech."
• We ensure that colleagues with disabilities are provided the adjustments and tools they need to participate in the job application and interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

• Let's go places together: How we Hire
• Recruitment process: the role will entail a call with a member of our Recruitment team and 3 business interviews.
• This role does not come with relocation assistance.