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BNY Mellon

Senior Production Services Infrastructure Support Analyst

Chennai, India


Bring your ideas. Make history.
BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the "bank of banks" - 97% of the world's top banks work with us as we lead and serve our customers into the new era of digital.

With over 238 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we're approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about.

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We're seeking future team members for our Engineering business with roles located in Chennai and Pune in HYBRID positions.


In this role, you'll make an impact in the following ways:

  • Design, creation, and maintenance/enhancement of SharePoint sites, pages or Microsoft Web Parts that satisfy functional and technical requirements in a timely manner.
  • Ensures system reliability by keeping the platform up to date on patches, and provide support for disaster recovery and business continuity planning.
  • An advanced level of understanding of Windows operating system and hardware with basic server administration skills to include service packs and hot fixes.
  • General knowledge of networking - IP, DNS, Load Balancing as well as the concepts of Availability, Scalability, and Maintainability. This person should also understand firewalls, encryption and security zones.
  • An advanced understanding of Internet Information Server (IIS) and the basic operation of websites, Application Pools, IIS Administration, Ports, SSL Certifications (security certificates and wildcard certificates)
  • General knowledge of Microsoft SQL Server ‐ Basic operation, tuning, transaction log selection, backup and recovery, and maintenance planning. Since SharePoint is completely supported by a Microsoft SQL Server database, the SharePoint Administrator is expected to be knowledgeable at the database level.
  • An advanced level of understanding of SharePoint Central Administration, STSADM command command‐line administration tool for SharePoint IMPORT / EXPORT and BACKUP / RESTORE tasks, and the PowerShell administration modules.
  • SharePoint troubleshooting, event log administration, search administration troubleshooting and migration tasks with the concepts of a farm and the planning and implementation skills to implement Service Packs and Cumulative Updates.
  • Debugging skills and techniques for each of these areas identified above - troubleshooting issues can occur within or across one‐to‐many of these areas.
  • Handle major SharePoint operations such as Upgrade & Migration, Backup & Restore, Topology Services, Security configuration management, Logging & Reporting etc.,.
  • Willing to work in 24X7 shift model
  • Provide day to day operations support
  • Perform daily health checks for entire Sharepoint server Farm
  • Install Cumulative updates and Patches
  • Get involved in Troubleshooting issues and RCA (Root Cause Analysis)
  • Create site collections/Lists/Libraries and support end customers
  • Configure and troubleshooting Service applications such as Search, User profile, Metadata, BCS.
  • Ability to manage App infrastructure, Workflow management, Office Web apps (OWA)
  • Extensive skillset in managing Power Platforms
  • Good knowledge in Azure Shell scripting
  • Experience in Submitting & handling Microsoft Case
  • Experience in Solution to App conversion implementation
Core Skills Required:
  • SharePoint 2007/2010/2013
  • Sharepoint Online, Azure Basics (Cloud Understanding)
  • IIS 6.0/7.0/7.5
  • Windows Server 2008/12/16
  • SharePoint Designer 2010/2013
  • InfoPath 2010/2013
  • Sharepoint/Windows PowerShell, Sharepoint Online Shell, PnP Shell
  • SQL Server 2012,2016
  • Office 365 administration
Add On:
  • SharePoint product migration experience (On-Prem to Online / OnPrem To On-Prem)
  • SharePoint App infrastructure administration
  • Knowledge in Power Platforms (Power Automate, Power Apps, Power BI)
  • Third party tool experience such as Metalogix, Sharegate, Doc Ave, Nintex, etc,
  • Active Directory / DNS / DHCP
  • Better understanding of ITIL process
At BNY Mellon, our inclusive culture speaks for itself. Here's a few of our awards:
  • Fortune World's Most Admired Companies & Top 20 for Diversity and Inclusion
  • Bloomberg's Gender Equality Index (GEI)
  • Human Rights Campaign Foundation, 100% score Corporate Equality Index
  • Best Places to Work for Disability Inclusion , Disability: IN - 100% score
  • 100 Best Workplaces for Innovators, Fast Company
  • CDP's Climate Change 'A List'
Our Benefits:

BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter. BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

Employer Description:

For over 230 years, the people of BNY Mellon have been at the forefront of finance, expanding the financial markets while supporting investors throughout the investment lifecycle. BNY Mellon can act as a single point of contact for clients looking to create, trade, hold, manage, service, distribute or restructure investments and safeguards nearly one-fifth of the world's financial assets. BNY Mellon remains one of the safest, most trusted and admired companies. Every day our employees make their mark by helping clients better manage and service their financial assets around the world. Whether providing financial services for institutions, corporations or individual investors, clients count on the people of BNY Mellon across time zones and in 35 countries and more than 100 markets. It's the collective ambition, innovative thinking and exceptionally focused client service paired with a commitment to doing what is right that continues to set us apart. Make your mark:

Client-provided location(s): Chennai, Tamil Nadu, India
Job ID: BNY_Mellon-37026
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Health Reimbursement Account
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • HSA
    • HSA With Employer Contribution
  • Parental Benefits

    • Birth Parent or Maternity Leave
    • Non-Birth Parent or Paternity Leave
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
  • Office Life and Perks

    • Commuter Benefits Program
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Sabbatical
    • Leave of Absence
  • Financial and Retirement

    • 401(K)
    • 401(K) With Company Matching
    • Performance Bonus
  • Professional Development

    • Tuition Reimbursement
    • Promote From Within
    • Mentor Program
    • Shadowing Opportunities
    • Access to Online Courses
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program